Patient Engagement Representative Associate

UK King's Daughters; Ashland (KY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

UK King\'s Daughters is seeking a Patient Engagement Representative Associate to join our Access Center in Ashland, KY. This entry-level role provides scheduling, registration, and routine patient support with HIPAA compliance.

You will handle inquiries by phone, email, or electronic systems, verify demographics and insurance information, document interactions, and escalate complex issues to supervisors as needed. Hybrid eligible with approval.

Qualifications

• High school diploma or equivalent required.
• 0-2 years of experience in medical coding, health information management, or related healthcare role is acceptable.
• Ability to handle confidential information and follow HIPAA guidelines.
• Strong communication, organization, and customer service skills.

Responsibilities

• Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.
• Schedules standard appointments and procedures based on protocols.
• Verifies patient demographics and basic insurance information for accuracy.
• Completes initial registration steps in electronic systems.
• Transcribes referrals and collaborates with referring providers to verify information.
• Documents patient interactions in contact center systems.
• Escalates complex inquiries to senior representatives or supervisors.

Skills

Communication skills

Phone etiquette

Data entry

Education

High school diploma or equivalent

Tools

Electronic systems

Job description

## Patient Engagement Representative AssociateApply: Hybrid eligible, with approval: Pavilion: Full time: Posted Today: R-000004617At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.**Job Description**:## Job SummaryResponsible for providing entry-level support in the enterprise contact center to ensure accurate, timely, and professional service. Aids with appointment scheduling and routine inquiries under established procedures. Ensures compliance with organizational policies, payer requirements, and confidentiality standards. Coordinates with team members and supervisors to resolve basic issues and contribute to a positive patient experience.## Essential Functions• Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.• Schedules standard appointments and procedures based on protocols.• Verifies patient demographics and basic insurance information for accuracy.• Completes initial registration steps in electronic systems.• Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information.• Provides patients with general information regarding services, policies, and procedures.• Escalates complex inquiries or issues to senior representatives or supervisors.• Maintains accuracy and confidentiality of patient information in compliance with HIPAA.• Documents patient interactions in contact center systems.• Meets entry-level productivity and quality standards for contact center operations.• Performs other duties as assigned.• DME department only: Will be able to demonstrate and educate patients on the proper use, safety, and preventive maintenance of the equipment. Education Requirement: High school diploma or equivalentExperience Requirement: 0-2 years of experience in medical coding, health information management, or related healthcare roleAn equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.Certifications & Licensures: N/A## Working ConditionsA. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)B. Lifting, pushing, and/or pulling objects over 50lbs:1. NeverC. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)G. Repetitive motion:3. Intermittent (10% - 50% of the time)H. Working at heights above 4 feet:1. NeverI. Working in confined spaces:1. NeverJ. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)K. Job-related travel:2. Occasional (< 10% of the time)L. Loud noises:1. NeverM. Temperature extremes:1. NeverN. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)O. Radiation:1. NeverP. Burns:1. NeverQ. Cuts/Punctures:2. Occasional (< 10% of the time)R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)S. Recombinant DNA or viral vectors:1. NeverT. Combative/violent people:1. NeverU. Animal handling (including carcasses):1. NeverV. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A## Physical DemandsThis position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.**Department**:Access Center**Shift**:Flex (United States of America)**Time Type**:Full time**Address**:2000 Ashland Drive**City, State**:Ashland, Kentucky