Patient Engagement Representative

United Vein & Vascular Centers; Tampa (FL); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance

Benefits package

401(k) matching

Life insurance

PTO & holidays

Career development

Collaborative culture

Job summary

United Vein & Vascular Centers (UVVC) is seeking a Patient Engagement Representative I in Tampa, FL to serve as a trusted contact for patients, helping answer questions, coordinate appointments, provide essential information, and simplify navigating care.

You will connect with patients via phone, email, text, and web chat, schedule appointments, and ensure accurate records across EMR and CRM systems, while protecting patient privacy under HIPAA.

Qualifications

• High school diploma or GED required; some college preferred.
• 1–2 years of customer service experience required.
• Healthcare experience preferred.
• Strong written and verbal communication skills.
• Comfort navigating multiple technology platforms, including EMR and CRM systems.
• Experience with telephony technologies.
• An understanding of medical terminology.
• Strong organization, attention to detail, and problem-solving skills.
• Dependable approach with reliable attendance and punctuality.

Responsibilities

• Connect with patients through inbound and outbound calls, emails, texts, and web chats.
• Schedule and reschedule appointments while answering questions and requests.
• Provide clear pre- and post-appointment instructions.
• Help patients navigate questions related to appointments, procedures, and insurance.
• Support UVVC scheduling protocols and tools to maximize physician schedules.
• Proactively reach out to existing patients to improve their experience.
• Help prevent cancellations and no-shows and reconnect patients with care.
• Maintain patient records across EMR, Salesforce, and other systems.
• Partner with clinics and departments to ensure a seamless patient experience.
• Participate in team meetings and stay informed on new processes and services.
• Support special projects including escalations, training, and testing new tools.
• Protect PHI confidentiality per HIPAA and UVVC policies.
• Demonstrate UVVC Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, Diversity.

Skills

Communication skills

Customer service experience

Healthcare experience

EMR/CRM systems

Telephony technologies

Medical terminology

Attention to detail

Punctuality

Education

High school diploma or GED

Some college

Tools

Salesforce

Job description

Be the connection that makes a patient’s experience better.

At United Vein & Vascular Centers (UVVC), a great patient experience starts long before someone walks through our clinic doors. As a Patient Engagement Representative I, you’ll be a trusted point of contact for our patients—helping answer questions, coordinate appointments, provide important information, and make navigating their care as easy as possible.

If you’re a strong communicator who enjoys helping people, solving problems, and creating positive experiences, this is an opportunity to make an impact with every conversation.

Who You Are

You’re patient, personable, and comfortable connecting with people across phone, email, text, and web chat. You can confidently manage multiple priorities and systems while making sure each patient feels heard, supported, and cared for.

You Bring:

• High school diploma or GED required; some college preferred
• 1–2 years of customer service experience required
• Healthcare experience preferred
• Strong written and verbal communication skills
• Comfort navigating multiple technology platforms, including EMR and CRM systems
• Experience with telephony technologies
• An understanding of medical terminology
• Strong organization, attention to detail, and problem-solving skills
• A dependable approach with reliable attendance and punctuality

What You’ll Be Doing

As a Patient Engagement Representative I, you’ll help patients navigate their experience with UVVC while supporting our clinics and care teams. Your responsibilities will include:

• Connect with patients through inbound and outbound calls, emails, texts, and web chats
• Schedule and reschedule appointments while answering patient questions and requests
• Provide clear pre- and post-appointment instructions
• Help patients navigate general questions related to their appointments, procedures, and insurance
• Use your knowledge of UVVC scheduling protocols and tools to help maximize physician schedules
• Proactively reach out to existing patients to support and improve their overall experience
• Help prevent cancellations and no-shows and reconnect patients with their care
• Maintain accurate patient records and interactions across the EMR, Salesforce, and other systems
• Partner with clinics and internal departments to provide a seamless patient experience
• Participate in team meetings and stay informed on new processes, policies, and services
• Support special projects, including escalations, new-hire training, and testing new tools or processes
• Protect the confidentiality and security of Protected Health Information (PHI) in accordance with HIPAA and UVVC policies
• Demonstrate and promote UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity

What We Offer

We believe great patient care starts with supporting the people who make it possible. As part of the UVVC team, you’ll have access to:

• Competitive compensation
• Outstanding work-life balance
• Medical, dental, and vision benefits
• 401(k) plan with company match
• 100% company-paid life insurance
• PTO and paid holidays
• Opportunities for professional development and career growth
• A collaborative environment where your voice and contributions matter
• The resources and opportunities of a growing national vascular organization

About us

UVVC, is a leading provider of comprehensive vein and vascular care with over 60 clinics across Arizona, Illinois, Colorado, Florida, Georgia, Texas, and expanding. Our mission is to revolutionize vascular care by delivering an all-inclusive clinic experience that addresses every aspect of lower extremity vein, vascular, and wound conditions.

United Vein & Vascular Centers (UVVC) is distinguished by its innovative approach to diagnosing and treating a variety of vascular conditions that affect the pelvis and lower extremities. With a team of committed specialists, cutting-edge medical technology, and a patient-centric approach that emphasizes minimally invasive procedures, UVVC ensures superior care and optimal outcomes for it’s patients.