Patient Engagement Representative

ilumed; Jupiter (FL); Remote; USD 40,000 - 60,000; Full time

Job summary

An innovative healthcare provider is seeking a dedicated Patient Engagement Representative fluent in Korean and English. In this fully remote role, you will connect patients with essential healthcare services, ensuring they receive the support they need for preventive care and wellness. Your responsibilities will include scheduling appointments, conducting outreach calls, and educating patients about available resources. This position is perfect for someone who thrives in a fast-paced environment and is passionate about making a meaningful impact on people's lives. Join a compassionate team committed to enhancing the patient experience and promoting health equity.

Qualifications

• 2+ years in healthcare customer service or call center experience.
• Detail-oriented, HIPAA and PHI compliant, and self-motivated.

Responsibilities

• Schedule post-hospital follow-up appointments and preventive health screenings.
• Educate patients on benefits and resources available to them.

Skills

Fluent in Korean

Fluent in English

Healthcare customer service

Phone communication

Detail-oriented

Self-motivated

Tools

Microsoft 365

EMR systems

GoTo Phone System

Excel

Teams

SharePoint

Brainstream

Job description

Join to apply for the Patient Engagement Representative- Korean speaking role at ilumed.

Are you passionate about connecting people with healthcare services that improve their lives? Join our team as a Patient Engagement Specialist, where you’ll work directly with patients to support preventive care, promote wellness, and enhance the overall patient experience.

Key Responsibilities

1. Schedule post-hospital follow-up appointments and preventive health screenings
2. Build and maintain professional relationships with office points of contact
3. Coordinate transportation and complete Health Engagement Interviews (HEIs)
4. Educate patients on ilumed benefits and care resources
5. Identify dual-eligible patients and address care disparities
6. Conduct patient outreach calls to encourage participation in wellness programs
7. Navigate multiple systems and applications simultaneously (EMRs, Excel, Teams, etc.)

Must-Have Skills & Experience

• Fluent in Korean and English
• 2+ years in healthcare customer service or call center experience
• Phone communication experience (required)
• EMR system experience (preferred)
• Proficient in Microsoft 365 (Teams, Outlook, Excel, Word)
• Detail-oriented, HIPAA and PHI compliant
• Self-motivated, organized, and comfortable working independently

Daily Tools & Systems

• Brainstream (Internal system), GoTo Phone System, Teams, Outlook, SharePoint
• EMR systems and HIE platforms
• Uber Health, Uno Health, Excel

This is a fully remote, patient-facing role ideal for someone who thrives in a fast-paced healthcare environment and is passionate about making a difference in people’s lives.

Apply today to join our team and help bring compassionate care to more communities.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care