Patient Engagement Representative

Physical Rehabilitation Network; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading physical therapy organization as a Patient Engagement Representative and make a difference in patient care! This role offers the opportunity to engage with patients and clinics, ensuring smooth communication and appointment scheduling. You will be the vital link between our company and its customers, providing exceptional service and support. With a focus on customer satisfaction and the chance to develop your skills in a fast-paced environment, this position is perfect for those who thrive on interaction and problem-solving. Embrace a rewarding career where you can contribute to the health and well-being of others while enjoying the flexibility of a remote position.

Qualifications

• Excellent customer service and problem-solving skills required.
• Strong time-management and organizational skills essential.

Responsibilities

• Manage inbound and outbound calls while ensuring customer satisfaction.
• Coordinate appointments and handle patient inquiries effectively.

Skills

Customer Service

Problem-Solving

Time Management

Organizational Skills

Communication Skills

Interpersonal Skills

Active Listening

Job description

Title: Patient Engagement Representative

Location: REMOTE (must reside in below states)

Pay: $16-18/hr depending on experience and state

Schedule: Full Time (40 hours per week)

As a PRN Patient Engagement Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

Additional duties for this patient engagement role include:

• Handling patients, referral sources, and administrative department inquiries.
• Communicating with clinics to assure warm transfer and coordination of appointments.
• Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the database.
• Ensuring customer satisfaction and assisting them with issues/concerns related to their inquiries.
• Serving as phone backup when other employees are out due to absent staff members.
• Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty.
• Developing the knowledge of regional insurance and scheduling nuances.
• Becoming educated in qualifications of multiple insurance.
• Engaging in ongoing training in patient engagement and customer service.
• Re-scheduling patient appointments as required via telephone calls.
• Organizing and overseeing multiple inbound referral avenues ensuring that referrals are called promptly.
• Assisting Regional Front Office Administrator to gather data, and track success rates, quality assurance in addition to other tasks related to patient engagement.
• Other duties as assigned.

Job Requirements

The Patient Engagement Representative combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is vital that you display exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

About Our Company:

Founded in 1991, Physical Rehabilitation Network (PRN) is a physical therapy organization headquartered in Frisco, TX. We currently support over 200 independently owned and operated physical rehabilitation clinics across sixteen states with more than 1,800 employees.

As the leading, therapist-friendly physical rehabilitation organization in the west, our purpose is to provide our therapist partners full operational and administrative support so they can focus on what they do best: deliver the highest levels of quality care and experiences for patients.

Must reside in the following states:

WA, OR, CA, ID, MT, WY, CO, NM, AZ, NV, TX, OK, SD, ND, MO, MN, KY, TN.