PATIENT ENGAGEMENT LIAISON - FULL TIME - DAY

JFK Johnson Rehabilitation Institute; East Brunswick Township (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Patient Engagement Liaison to enhance patient satisfaction and foster communication between patients and healthcare staff. This full-time role involves providing emotional support, addressing patient concerns, and ensuring a seamless experience within the healthcare system. The ideal candidate will have a strong background in customer service and communication, with a commitment to teamwork and excellence. Join a collaborative environment that values personal growth and community impact, and be part of a mission to transform healthcare delivery for better patient outcomes.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Flexible Schedule

Employee Assistance Program

Qualifications

• Requires a high school diploma or GED equivalent.
• Minimum one year experience in a healthcare setting is preferred.

Responsibilities

• Provides customer relations services and comfort measures to patients.
• Maintains effective communication with patients and families.
• Assists in investigating patient complaints and refers to appropriate departments.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Office

Google Suite

Job description

PATIENT ENGAGEMENT LIAISON - FULL TIME - DAY

Join to apply for the PATIENT ENGAGEMENT LIAISON - FULL TIME - DAY role at JFK Johnson Rehabilitation Institute

PATIENT ENGAGEMENT LIAISON - FULL TIME - DAY

3 days ago Be among the first 25 applicants

Join to apply for the PATIENT ENGAGEMENT LIAISON - FULL TIME - DAY role at JFK Johnson Rehabilitation Institute

Get AI-powered advice on this job and more exclusive features.

Patient Engagement Liaison - Full Time - Day

RARITAN BAY MEDICAL CENTER- OLD BRIDGE Old Bridge, New Jersey

Apply

• Requisition # 2025-163051
• ShiftDay
• StatusFull Time with Benefits
  
  

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Patient Engagement Liaison functions as a liaison between the patient/family and Raritan Bay Medical Center by addressing issues and concerns raised by the patient and /or family to improve patient satisfaction and create an environment for patient engagement. To perform customer relations services and comfort measures for patients seeking medical services at Raritan Bay Medical Center.

Responsibilities

A day in the life of a Patient Engagement Liaison at Hackensack Meridian Health includes:

• Provides customer relations services/comfort measures through initiating and maintaining effective communication with patients and/or their families.
• Introduces self and explains role and other basic non-clinical information.
• Routinely interacts with patients and/or their families in a consistent and continuous manner.
• Provides emotional support to patients and anxious family members.
• Assists in investigating any patient complaints and refers to appropriate departments.
• Makes regular rounds on all patients.
• Keeps Manager informed of all complaints on an on-going basis. Responds to patients/family non-clinical requests and communicates problems/concerns/observations to appropriate clinical staff members.
• Presents self in an approachable, non threatening manner.
• Assists in helping patients move through the hospital system by acting as a liaison between patients, their families and hospital personnel especially as it relates to housekeeping services or escort services.
• Maintains effective communication with coworkers in the department and interdepartmentally.
• Assists in the Patient Satisfaction process.
• Interacts with patients in a manner appropriate for individualized, developmental, cultural and spiritual needs for the ages of those patients served.
• Participates in collaborative problem-solving. Actively promotes non-defensive team building.
• Ability to work in challenging situations involving issues of delivering difficult messages including death and dying.
• Maintains an environment that promotes patient and personal safety.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.
  
  

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• A minimum of one year in a healthcare setting, preferably in an acute care hospital/facility.
• Demonstrates the ability to relate to people in a warm and consistently friendly manner. Teamwork orientation, commitment to customer service excellence and collaborative approach.
• Knowledge and ability to articulate the cultural and perceptual factors that affect communication between patient, families, providers and interpreter.
• Excellent customer service/teamwork skills and flexibility.
• Ability to exercise tact and judgment regarding personal/confidential matters. Performs work in a professional, ethical and reliable fashion.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms.
  
  

Education, Knowledge, Skills And Abilities Preferred

• Bilingual in English and Spanish OR Bilingual in English and Polish.
• Knowledge of medical terminology.
  
  

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

Apply

Share

• Facebook
• Email
• X
• LinkedIn
  
  

Start Exploring

See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More

Awards We’ve Received

2023

US News & World Report 2023

• HUMC - #1 Hospital in NJ & #5 in NY Metro Area
  
  

2023

US News & World Report 2023

• Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ
  
  

2023

US News & World Report 2023

• JSUMC - #6 Hospital in NJ
  
  

2022

2023

2023 & 2022 Magnet Designations

for 9 HMH Institutions

2022

Newsweek 2022 Best Hospitals USA

• HUMC - #57
  
  

2022

Newsweek 2022 America’s Best Addiction Treatment Centers

Blake Recovery Center at Carrier Clinic - #2

2023

Diversity Inc. 2023

Top Hospital and Health Systems

2022

Becker’s Hospital Review 2022

• Top Places to Work in Healthcare
  
  

JOBS FOR YOU

• Research Nurse Coordinator - Cardiac Cath Lab - F/T Days RARITAN BAY MEDICAL CENTER- PERTH AMBOY Perth Amboy, New Jersey
• Registered Nurse - Med/Surg - Per Diem Days JFK University Medical Center Edison, New Jersey
• Registered Nurse - Med/Surg - Per Diem Days OCEAN MEDICAL CENTER Brick, New Jersey
• Registered Nurse - Med/Surg - Per Diem - Nights SOUTHERN OCEAN MEDICAL CENTER Manahawkin, New Jersey
• Clinical Pharmacy Technician (Full-Time, Rotating Hours) JFK University Medical Center Edison, New Jersey
• Research Financial Analyst II HMH HOSPITALS CORPORATION Edison, New Jersey
• Patient Observer-Riverview-Float-Per Diem-Nights RIVERVIEW MEDICAL CENTER Borough of Red Bank, New Jersey
• Patient Care Technician-Riverview-Oncology-Full Time-Days-Benefits RIVERVIEW MEDICAL CENTER Borough of Red Bank, New Jersey
• Certified Medical Assistant - OBGYN - Physician Practice HMH PHYSICIAN SERVICES, INC. Asbury Park, New Jersey
• Medical Assistant - Gastroenterology - Physician Practice HMH PHYSICIAN SERVICES, INC. Avenel, New Jersey
• Registered Nurse - Intensive Treatment Psych Unit- F/T Days HMH CARRIER CLINIC INC Belle Mead, New Jersey
• Mental Health Technician - Acute Behavioral Care Unit - Full Time Days HMH CARRIER CLINIC INC Belle Mead, New Jersey
  
  

WE KEEP GETTING BETTER

At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.

Join us and let’s keep getting better together.

STAY CONNECTED

From roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.

SIGN UP

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at JFK Johnson Rehabilitation Institute by 2x

Get notified about new PATIENT ENGAGEMENT LIAISON - FULL TIME - DAY jobs in Old Bridge, NJ.

Asst Mgr, Neurodiagnostics- Full Time, Days, 8AM-4PM, Overlook Medical Center

SUPERVISOR, PHARMACY - FULL TIME (JFK MEDICAL CENTER)

Supervisor, Pharmacy - Full Time (JFK Medical Center)

Field Reimbursement Director, NE (NJ, MA, CT, RI, NY) - Field Role

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.