Patient Engagement and Medication-Related Services Pharmacy Technician

Custom Health; Mountain View (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading healthcare provider as a Patient Engagement and Medication-Related Services Pharmacy Technician. This role involves patient outreach and medication management, requiring strong communication and pharmaceutical knowledge. Enjoy a full-time remote position with competitive wages and growth opportunities in a dedicated team.

Benefits

Competitive wages

401k options

Insurance options

Holiday pay

Casual dress code

Qualifications

• 2+ years of community pharmacy experience preferred.
• Sales or call center experience is a plus.
• Proficient typing skills, 50+ words per minute preferred.

Responsibilities

• Conduct patient outreach and manage inbound calls.
• Provide tailored services to clients including MTM.
• Interpret and document communications professionally.

Skills

Customer Service

Communication

Attention to Detail

Administrative Skills

Education

Current state-issued Pharmacy Technician registration

National Certification (PTCB or NHA)

Job description

Patient Engagement and Medication-Related Services Pharmacy Technician

Join us as a Patient Engagement and Medication-Related Services Pharmacy Technician at Custom Health.

About Us

Custom Health offers a comprehensive, tech-enabled medication management and managed care solution, achieving 98% medication adherence across the US and Canada. Our operations are driven by proprietary software that manages: i) automated pharmacies, ii) at-home medication management, iii) real-time clinical oversight by over 200 pharmacist-led clinicians, and iv) real-world data collection.

Job Description

We are looking for passionate healthcare professionals eager to make a positive impact. As a Pharmacy Technician, you will be vital in patient outreach, engagement, and medication-related services. This role requires professional judgment, ongoing healthcare training, and strong pharmaceutical knowledge. We value individuals with excellent customer service, compassion, attention to detail, and administrative skills. Join our dedicated team committed to outstanding care.

Key Responsibilities

• Conduct patient outreach and manage inbound calls to engage patients in services like medication synchronization, reconciliation, clinical interviews, and MTM, coordinating with pharmacists as needed.
• Provide services tailored to client needs, including MTM vendors, health plans, hospitals, clinics, pharmacies, PBMs, and tech companies.
• Interpret and document communications professionally, including faxes and other messages.
• Work remotely using secure access technology.
• Maintain a full-time schedule of 40 hours per week, typically between 9 am and 7 pm EST, with flexibility as needed.
• Enjoy competitive wages, 401k, insurance options, holiday pay, and a casual dress code.
• Be part of the evolving future of clinical pharmacy with growth opportunities.

Requirements

• Current state-issued Pharmacy Technician registration, certification, or licensure.
• National Certification (PTCB or NHA) preferred.
• 2+ years of community pharmacy experience preferred.
• Availability to work 40 hours during operational hours, Monday to Friday.
• Sales or call center experience is a plus.
• Excellent communication skills to build rapport telephonically.
• Ability to work independently and collaboratively in a virtual setting.
• Ability to handle confidential information securely.
• Experience with Medication Therapy Management and medication reconciliation is preferred.
• Proficient typing skills, 50+ words per minute preferred.

Additional Details

Location: Remote/Telecommute

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Healthcare Provider

Industries: Hospitals and Healthcare