Patient Engagement Advocate

EyeCare Partners, LLC; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A healthcare service provider is looking for a Patient Engagement Center Advocate to schedule appointments and support patients through calls. Ideal candidates will have a high school diploma and at least a year of related experience, preferably in a medical office. This role offers the flexibility of remote work and requires familiarity with regulations such as HIPAA.

Qualifications

• Minimum 1 year of experience in call center or customer service.
• Experience in medical office preferred, especially in optometry or ophthalmology.
• Ability to work remotely and manage different shifts.

Responsibilities

• Respond to incoming calls and schedule patient appointments.
• Document patient requests and know site protocols.
• Coordinate with team members to meet workflow goals.

Skills

Call handling

Customer service

Scheduling appointments

Knowledge of EMR systems

Understanding of HIPAA

Education

High School diploma or GED

Job description

A company is looking for a Patient Engagement Center Advocate to provide service to patients and providers through calls and appointment scheduling.

Key Responsibilities

• Respond to incoming calls and schedule patient appointments in the EMR system
• Document patient requests and maintain knowledge of site protocols and physician schedules
• Coordinate with team members to ensure efficient workflow and meet call production goals

Required Qualifications, Training, and Education

• High School diploma or GED
• 1+ years of related experience in a call center, customer service, or medical office
• Previous medical office experience preferred, with a focus on optometric or ophthalmic settings
• Ability to work in a remote environment and manage varying shifts
• Familiarity with state and federal regulations, including HIPAA guidelines