Patient Encounter Specialist - Psychiatry Clinic - Cooper Green

UAB Medicine; Birmingham (AL); On-site; USD 55,000 - 65,000; Full time

Job summary

UAB Medicine is seeking a Patient Encounter Specialist for the Psychiatry Clinic at Cooper Green. In this full-time role, you will support clinic operations by checking in patients, entering data, and ensuring exceptional customer service. Ideal candidates have one year of customer service experience and strong communications skills, contributing to a supportive healthcare environment.

Benefits

100% tuition assistance

Wellness initiatives

Generous paid time off

Paid parental leave

Public Service Loan Forgiveness Program eligible

Qualifications

• One year customer service experience required.
• Basic knowledge of medical terminology is essential.
• Must demonstrate exceptional telephone and customer service skills.

Responsibilities

• Check in scheduled patients and manage follow-up.
• Handle demographic and insurance data entry.
• Provide outstanding customer service to patients and staff.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Patient Encounter Specialist - Psychiatry Clinic - Cooper Green

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Position Description

Work Schedule: Full Time, Monday - Friday, 7:30am - 4:30pm

Position Description

Work Schedule: Full Time, Monday - Friday, 7:30am - 4:30pm

Work Location: Psychiatry Clinic, Cooper Green

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Under general supervision and according to established policies and procedures, to perform a variety of specialized services in support of the operations of assigned clinic. To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit and recording of clinic revenue. Depending upon clinic need, to provide assistance and respond to patient needs within the waiting room. To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff.

Position Requirements

EDUCATION AND EXPERIENCE:

One (1) year Customer Service experience required. Business Office Education or similar coursework desired. Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. High School Diploma or equivalent preferred.

Traits & Skills

Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations and escalate issues as needed to concierge, manager or patient advocate staff; (10) demonstrate the quality work ethic of doing the right thing the right way; (11) maintain a customer focus and strive to satisfy the customer's perceived needs; (Exhibit exception customer service towards patients and staff both at the front desk and at the UAB Medicine Self Check-In Kiosk.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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