Patient Encounter Specialist - Call Center - Remote - Callahan Eye Hospital

Freddie Mac; Birmingham (AL); Remote; USD 30,000 - 40,000; Full time

Job summary

A healthcare services organization in Birmingham, Alabama, is seeking a candidate for a role that involves triaging calls from patients, scheduling appointments, and providing exceptional customer service. The ideal candidate will have a basic knowledge of medical terminology and possess strong communication skills. Join a supportive work environment with opportunities for career advancement and growth.

Benefits

Career advancement opportunities

Supportive and collaborative work environment

Qualifications

• Exceptional telephone and customer service skills are required.
• Basic knowledge of medical terminology is preferred.
• Ability to maintain confidentiality during interactions.

Responsibilities

• Accurately triage telephone calls from patients and healthcare team members.
• Schedule appointments and route calls efficiently.
• Obtain and verify patients' demographics and insurance information.

Skills

Exceptional telephone and customer service skills

Basic knowledge of medical terminology

Ability to communicate effectively

Commitment to a customer-focused approach

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engaging role that directly impacts patient care and satisfaction
- Work with a diverse team of healthcare professionals
- Chance to develop skills in medical terminology and customer service

What to Expect (Job Responsibilities):
- Accurately triage telephone calls from patients, caregivers, and healthcare team members
- Schedule appointments and route calls efficiently
- Obtain and verify patients' demographics and insurance information
- Prioritize patients' health problems based on urgency
- Work a rotating schedule as required by operational needs

What is Required (Qualifications):
- Exceptional telephone and customer service skills
- Basic knowledge of medical terminology
- Knowledge of English grammar and punctuation
- Ability to communicate effectively and maintain confidentiality
- Commitment to a customer-focused approach to service

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare setting or related customer service role
- Familiarity with healthcare operations and patient care processes

#HealthcareServices #CustomerService #PatientCare #CareerOpportunity #Teamwork

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