Patient Education Specialist

Profound Medical Inc.; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading medical company is seeking a Patient Education Specialist to educate and support patients regarding the TULSA procedure. The role involves managing patient inquiries, coordinating referrals, and collaborating with marketing teams to enhance educational content. Candidates should be Registered Nurses with a minimum of 5 years' experience and possess strong communication and CRM skills. This position plays a crucial part in providing compassionate patient care and efficient service.

Qualifications

• Registered Nurse with a minimum of 5 years' clinical experience.
• Experience in oncology and/or robotic surgery is preferred.
• Ability to support patients in a friendly manner.

Responsibilities

• Provide education and guidance about the TULSA procedure.
• Manage patient leads and ensure accurate data entry.
• Coordinate referrals to TULSA Pro centers.

Skills

Communication skills

Patient education

CRM proficiency (HubSpot)

Collaboration

Education

Bachelor’s degree; BSN or Health Sciences/Public Health preferred

Tools

HubSpot

Job description

About the Role

The Patient Education Specialist plays a pivotal role in supporting Profound Medical’s mission by serving as a key point of contact for patients seeking information about the TULSA procedure. The role is responsible for delivering clear, compassionate, and patient-friendly education, nurturing patient leads, facilitating referrals to authorized TULSA Pro centers, and helping ensure a smooth, supportive experience throughout the patient journey. The specialist works closely with the Marketing and Field teams to enhance patient engagement, education, and conversion. This role reports to the Patient Education Lead.

Duties & Responsibilities

• Serve as a key point of contact for patients, providing education and guidance about the TULSA procedure via phone and responding to inquiries with empathy and clarity.
• Manage patient leads in HubSpot, ensuring accurate data entry, timely follow-up, and consistent nurturing to support patient conversion and experience.
• Coordinate patient referrals to authorized TULSA Pro centers, working with both patients and clinical staff to ensure a smooth handoff.
• Contribute to the development of patient-friendly educational content (in partnership with Marketing Communications), including brochures, videos, FAQs, and web content.
• Support field teams by providing tools and resources to aid in patient communication and engagement efforts.
• Gather and share patient feedback to help evaluate and improve educational materials and patient support processes.
• Track patient engagement metrics and provide insights to refine educational outreach and improve conversion rates.

Education

Bachelor’s degree; BSN, Bachelor’s in Health Sciences or Public Health preferred.

Key Attributes

• Registered Nurse with a minimum of 5 years’ experience in clinical practice.
• Experience in oncology and/or robotic surgery is highly preferred.
• Strong verbal and written communication skills, with the ability to educate and support patients in an approachable, patient-friendly manner.
• Proficiency in CRM platforms (such as HubSpot) and experience with lead nurturing, pipeline management, and conversion best practices.
• Strong collaboration and project management abilities, with a track record of working effectively across cross‑functional teams.
• Commitment to creating an empowering, supportive patient experience and achieving results through patient-centric service.

Legal Notice

We strive to promote diversity and equal opportunity in the workplace and encourage applications from all qualified individuals, including those with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require.