Patient Education Liaison Texas

Sanofi; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Sanofi in the United States seeks a Patient Education Liaison (PEL) to join the Rare Diseases Patient Support Services team. The PEL builds expertise across multiple diseases and brands, delivering education and personalized support to patients and families.

The role collaborates with healthcare professionals and cross-functional teams to ensure patients are informed, supported, and engaged, while aligning education with market realities and patient needs.

Responsibilities

• Lead strategy and coordinate branded and unbranded patient education across the Rare Disease portfolio.
• Evaluate individual patients' educational needs and develop strategic action plans to deliver relevant education and support.
• Lead efforts to facilitate patient education via individual, family, and group meetings, and through patient organizations and communities at regional and national levels.
• Develop and execute comprehensive patient programming strategies that prioritize patient needs in key accounts and tailor initiatives for relevant education, support, and resources.
• Execute in-depth disease and product in-services for all infusion settings (home and outpatient), coordinating with field team members as appropriate.
• Collaborate with the Strategic Account Management cross-functional team to exchange insights and align education initiatives with business strategies and patient outcomes.
• Analyze and utilize data to inform decisions, prioritize initiatives across disease states and products, and meet KPIs; adjust communication strategies accordingly.
• Document all pertinent communication details in the CRM database to support decision-making and collaboration.
• Ensure compliance with company policies, industry standards, and regulatory requirements while coordinating patient-related information with internal and external stakeholders.
• Proactively seek opportunities to improve processes and patient outcomes.

Job description

About the Job:

The Patient Education Liaison (PEL) is a key field-based member of the U.S. Rare Diseases Patient Support Services team. The PEL upholds the patient-focused mission by building expertise across five diseases and seven brands. They are responsible for delivering comprehensive disease and product education and personalized support to patients and families across the Sanofi Rare Disease portfolio. This role ensures that patients are well-informed and supported throughout their journey. In addition to supporting patients, the PEL establishes and maintains strong working relationships with healthcare professionals, primarily the center coordinating genetic counselors or registered nurses, infusion nurses and other ancillary staff. The PEL works collaboratively in a complex team environment with numerous internal cross-functional groups to help facilitate and optimize patient care.

Beyond the core clinical and education mission, the PEL is also responsible for understanding market conditions that impact the patient journey (i.e., payer, government, Pharma, industry, access) and understanding rare disease competitive products. The PEL engages in account strategy and planning discussions with cross-functional partners to advise on the patient perspective, while partnering specifically with Case Managers to own the execution of any patient support initiatives. PELs continually and compliantly bring patient insights back to leadership to ensure the team provides the right support at the right time.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Job Responsibilities:

• Lead strategy and execute the communication and coordination of both branded and unbranded education encompassing disease, inheritance, and product information to patients and families, covering the existing Rare Disease portfolio as well as potential future launches within the assigned territory.
• Evaluate individual patients' educational needs and develop strategic, personalized action plans to deliver relevant, impactful education and support. Ensure that the education provided addresses the specific barriers and concerns of each patient, enhancing their understanding and engagement throughout their journey.
• Lead efforts to facilitate patient education via individual, family, and group meetings, as well as patient organizations and communities, supporting these efforts at the regional and national levels as needed.
• Develop and execute comprehensive patient programming strategies that prioritize patient needs in key accounts, ensuring alignment of the right programs with the appropriate audiences. Tailor initiatives to provide relevant education, support, and resources, optimizing patient engagement and outcomes across all therapeutic areas.
• Execute in-depth disease and product in-services for all infusion settings (e.g., home and outpatient), ensuring healthcare professionals are knowledgeable prior to treating patients. Coordinate with field team members as appropriate.
• Collaborate effectively, building and maintaining strong relationships with the Strategic Account Management cross-functional team (including Commercial, Medical, Marketing, and Case Management) to exchange insights and foster innovative ideas that enhance strategies for key account success. Ensure alignment of patient education initiatives with overall business strategies, driving optimal patient outcomes.
• Analyze and utilize data to inform strategic decisions, prioritize initiatives across disease states and products, and meet established KPIs. Use insights to adjust communication strategies, optimize patient education efforts, and ensure alignment with business goals.
• Consistently and accurately document all pertinent communication details in the CRM database, ensuring timely updates and data integrity to support informed decision-making and cross-functional collaboration.
• Ensure compliance with all relevant company policies, industry standards, and legal and regulatory requirements while fostering collaboration and communication. Compliantly coordinate the exchange of patient-related information with internal and external stakeholders.
• Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results.
• Complete administrative reports and