Patient Discharge Coordinator

Excelsia Injury Care; Middle River (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Paid holidays

401(k) retirement plan

Education assistance

Job summary

Excelsia Injury Care seeks an organized administrative support professional to generate statements and patient documents, review reports for QA corrections, and coordinate billing issues with treating offices. You will handle calls and emails related to patient discharges and liaise with doctors, attorneys, patients, and co-workers to ensure timely completion of duties.

The role requires a High School diploma, strong computer skills (Windows, Outlook, Microsoft Office), and excellent verbal and

Qualifications

• High School diploma or GED required.
• Proficiency with Windows, Outlook and Microsoft Office.
• Excellent verbal and written communication skills.
• Typing 50+ WPM and strong organizational abilities.
• Able to interact effectively with doctors, attorneys, patients and co-workers.
• Knowledge of insurance plans, workers’ compensation and personal injury is a plus.

Responsibilities

• Generate statements and patient documents according to daily schedule.
• Review all reports and forward errors to QA for corrections.
• Review billing statements and forward errors to treating offices for corrections.
• Answer phone calls and emails related to patient discharges.
• Communicate with internal and external customers to ensure timely completion of duties.
• Send documents via email, fax or mail.
• Other duties as assigned.

Skills

Typing 50 WPM

Excellent communication

Windows/Outlook/Office

Interpersonal skills

Education

High School diploma or GED

Tools

Windows OS

Outlook

Microsoft Office

Job description

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient‑centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid‑Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high‑quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome‑oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• Generate statements and patient documents according to daily schedule
• Review all reports and forward errors to the Quality Assurance team for corrections
• Review billing statements and forward errors to treating offices for corrections
• Answer phone calls and emails related to patient discharges
• Communicate with internal and external customers to ensure timely completion of duties
• Send documents via email, fax or mail
• Other duties as assigned
• High School diploma or GED equivalent
• Proficiency in computer/device usage including but limited to website access, accessing email on different devices in the office, and other systems.
• Excellent verbal and written communication skills
• Knowledge of computer applications, including Windows, Outlook, and Microsoft Office
• Problem solving and organizational skills.
• Typing – 50+ WPM
• Knowledge of insurance plans, workers’ compensation, and personal injury, accounting
• Ability to effectively interact with doctors, attorneys, patients, and co‑workers.

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Why work for Excelsia Injury Care? We offer a competitive salary, a great and stable work environment as well as amazing benefit package! Offered Benefits include:

• Medical, Dental and Vision plans through CareFirst with PPO And HSA options available the first of the month after your hire date.
• Rich leave benefits including PTO that is accrued starting on your first day of work, 8 company‑recognized paid holidays plus a floating holiday, and 5 days of sick leave each calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through WorkingAdvantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program

Diversity Statement

Excelsia Injury care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin, or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.