Patient Dining Rep I (6814)

Regional One Health; Memphis (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Regional One Health in Memphis, TN is hiring for a Full-Time Food Service Associate in the Food and Nutrition department. You will meet with patients to present menus, explain QR code viewing, and coordinate meal delivery on the assigned unit.

You will prepare and deliver meals, record dietary preferences, and collaborate with clinical staff. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High School Diploma or equivalent work experience.
• Qualified to work with school age, adolescent, adult and/or geriatric patients.

Responsibilities

• Meets with patients to present the printed menu and explain QR code viewing.
• Prepares, delivers, and recovers patient meal trays as per meals tickets.
• Communicates dietary options and modifications to patients, families, and staff.
• Maintains confidentiality and adheres to HIPAA policies.
• Wears approved uniform and follows dress code; supports department efficiency.

Skills

Customer service

Food service

Education

High School Diploma

Job description

Job Details: Job Location: Food and Nutrition - Memphis, TN 38103, Position Type: Full Time, Travel Percentage: None, Job Shift: Any, Job Category: Dietary Services,

JOB SUMMARY

Key Job Responsibilities

• Meets with all patients on assigned nursing unit(s) to present and discuss the printed menu. Introduces & explains QR code technology to view menu on-line.
  • Explains the patient meal order and delivery process to both patient and any family members present.
  • Spotlights the daily Chef’s Special for each meal, as well as the “Always Available” options.
  • Points out the printed descriptions of the most common modified diets (Renal, Cardiac, Full liquid, Clear Liquid, etc.) and provides clarification if needed.
  • Discusses any food preferences and/or food allergies with patients and documents in the MyDining software suite.
  • Refers any nutrition related concerns to the unit’s Clinical Dietitian and non-nutrition related issues to nursing.
  • Maintains a clear understanding of the menu options and their key ingredients, and effectively communicates this information to patients, patient family member(s), and Clinical staff.
  • Communicates any patient issues to manager/supervisor and to incoming peers.
  • Continuously drives for improvement in overall patient satisfaction.
• Prepares, delivers, and recovers all patient meal trays for assigned nursing unit(s).
  • Assembles patient trays to the exact requirements of each meal ticket.
  • Loads & delivers tray carts to nursing unit(s) utilizing the Cart Loading & Cart Departure functions in the MyDelivery software.
  • Distributes individual trays to patients following utilizing the Tray Delivery function in the MyDelivery software, while following established procedures and scripting.
  • Recovers soiled patient trays utilizing the Tray Recovery function in the MyDelivery software.
• Follows established ROC dress code (Policy No: 5.11 – Professional Appearance) and wears the approved uniform for the Patient Dining Representative program.
• Works effectively as a team member within department and with customer to provide quality service through communication, cooperation, and collaboration.
  • Interacts and collaborates with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT and Retail Care standards and promoting patient/customer satisfaction.
  • Assists personnel when needed by performing tasks to keep department operating at peak efficiency levels.
• Answers inquiries and resolves problems related to assigned functions.
• Maintains confidentiality in matters relating to patient/family, department, and hospital information. Adheres to established department and organization policies (i.e., HIPAA, Confidentiality and Compliance Policies).
• Maintains required department records, reports, and files. Adheres to established department policies, procedures, objectives, compliance/quality improvement
• Maintains a clean, orderly, and safe environment for patients and personnel.
• Provides coverage for relief and absences within department. Demonstrates flexibility to work evenings, weekends, and holidays to maintain coverage for food and nutrition services.
• Completes required continuous training and education, including, department specific requirements.

PHYSICAL DEMANDS/WORKING CONDITIONS

Physical Demands

Physical Demands Category: Service Workers
Physical Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Standing
X
Walking
X
Sitting
X
Lifting
X
Carrying
X
Pushing
X
Pulling
X
Climbing
X
Balancing
X
Stooping
X
Kneeling
X
Crouching
X
Crawling
X
Reaching
X
Handling
X
Grasping
X
Feeling
X
Talking
X
Hearing
X
Repetitive Motions
X
Eye/Hand/Foot Coordination
X

Qualifications:

Education

Education Level

Education Details

Required/ Preferred

High School Diploma or equivalent work experience. Qualified by education, training, or experience to work with school age, adolescent, adult and/or geriatric patient population.

Required

Work Experience

Experience

Experience Details

Required/ Preferred

Six (6) months experience in high volume food service

Required

Institutional food service experience (with therapeutic diets) in a healthcare environment

Preferred