Patient Customer Advisor

HCA Healthcare; Salem (VA); Remote; USD 35,000 - 45,000; Full time

Job summary

HCA Healthcare is seeking a Patient Customer Advisor for a work-from-home role. The position involves managing customer calls, resolving inquiries, and ensuring payments while providing exceptional service. Ideal candidates have customer service experience, preferably in healthcare. Join a leading healthcare provider committed to diversity and inclusion.

Benefits

Medical coverage

Dental and vision insurance

401(k) with match

Education assistance

Paid time off

Qualifications

• At least one year of customer service experience in healthcare, retail, or hospitality.

Responsibilities

• Managing inbound and outbound calls to review accounts and resolve inquiries.
• Creating positive patient experiences with professional communication.

Skills

Communication

Customer Service

Job description

Introduction

Do you seek the career opportunities as a Patient Customer Advisor with your current employer? We have an exciting work-from-home opportunity at HCA Healthcare, the nation's leading healthcare provider.

Schedule: Monday - Friday

Available Shifts: Each shift is 8.5 hours, including a 30-minute lunch and two breaks. Start times range from 9:30 am to 12:30 pm EST, with end times from 6 pm to 9 pm EST.

Benefits

Our work-from-home package offers comprehensive rewards supporting health, life, career, and retirement, including:

• Medical coverage with low or no copay, prescription and behavioral health, telemedicine, AirMed transportation
• Dental, vision, life, disability, flexible spending, supplemental plans, insurance options, legal and financial resources
• Employee assistance programs, 401(k) with match, stock purchase plan, family support benefits, discounts, education assistance, recognition programs, paid time off, and more

Note: Benefits eligibility varies by location.

Job Summary and Qualifications

The Customer Service Advisor manages inbound and outbound calls to review accounts, resolve inquiries, and secure payments, requiring familiarity with multiple systems.

Key responsibilities include:

• Communicating with customers via phone or digital media
• Reviewing and researching patient account information
• Documenting inquiries and actions
• Updating insurance and demographic data, requesting rebills
• Securing payments using secured methods
• Escalating complaints appropriately
• Creating positive patient experiences with professional communication
• Adhering to policies and performance metrics

Minimum qualifications:

• At least one year of customer service experience in healthcare, retail, hospitality, or related fields
• Preferred call center experience in healthcare
• High-speed internet (25 MB download, 15 MB upload); WiFi not permitted

Parallon provides revenue cycle management services for HCA Healthcare, supporting hospitals and physician practices nationwide.

HCA Healthcare is recognized as a top ethical company, investing significantly in charitable and uninsured care.

If you’re passionate about caring for others and seeking growth, apply now. We review applications promptly and contact qualified candidates for interviews. Apply today and unlock your possibilities!

We are an equal opportunity employer, committed to diversity and inclusion.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative and Healthcare Provider
• Industries: Hospitals and Healthcare