Patient Coordinator - West Metro Float

Summit Orthopedics; Plymouth (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider that emphasizes patient-first values and a collaborative environment. As a Patient Coordinator, you will play a vital role in managing patient care coordination, scheduling appointments, and facilitating communication across teams. This full-time position offers a supportive atmosphere where your contributions are valued, and you can make a meaningful impact on patient experiences. With a comprehensive rewards package and a commitment to employee well-being, this is an exciting opportunity for those passionate about healthcare and patient support.

Benefits

Sign-on bonus of $3,000

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Profit sharing

Qualifications

• 2+ years experience in a medical or clinical office setting required.
• High School diploma required; Associate degree preferred.

Responsibilities

• Manage patient phone calls and scheduling for follow-up appointments.
• Coordinate patient care between teams and communicate with patients.

Skills

Patient Coordination

Scheduling

Communication

Electronic Medical Records

Customer Service

Education

High School Diploma

Associate Degree in Medical Assistant

Tools

Electronic Medical Record Systems

Job description

Plymouth Clinic-ASC
15700 37th Avenue N
Suite 150
Plymouth, MN 55446, USA

Eden Prairie
11995 Singletree
Eden Prairie, MN 55344, USA

Maple Grove
9855 Hospital Drive
Suite 102B
Maple Grove, MN 55369, USA

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.

Under direct supervision of the Practice Development Manager, the Patient Coordinator will be responsible for managing the clinical support coordination of the patient’s care. Primary responsibility for scheduling follow up appointments, surgery coordination and scheduling, communication across care teams and other Summit departments. Provides other non-clinical activities, in support of patient care, as directed by the physician and/or other provider/clinician.

This is a full-time Patient Coordinator position, providing primary support for the West Metro Summit locations. Scheduled day hours are 8:00 AM to 4:30 PM (*hours may vary based on team and/or clinic needs). Primary locations for this position will be our Plymouth, Eden Prairie, Minnetonka and Maple Grove campuses, with flexibility to float to other locations as needed. This position may also involve coverage at Summit outreach sites, as applicable.

This position is eligible for a $3,000 Sign-on bonus.

Typical job duties include the following:

• Responsible for answering and responding to patient phone calls, manage team voicemail and email, and appropriately triage patient phone calls, on a daily basis and as appropriate.
• Manage one or more Physician’s daily schedules, clinic and surgery schedules. Responsible for scheduling and logistics for urgent need patients.
• Support coordination of patient care between team members, other service line teams and/or other Summit departments.
• Communicate information from Physicians and other care providers to patients and other staff, in support of patient care.
• Maintain and complete worklist, in coordination with other identified care team members. Accurately enter physician’s orders in to electronic medical record.
• At direction of physician or other care providers, may complete standard (non-complex) patient forms such as FMLA, Short Term Disability, Workers Compensation, and other designated requests.
• Acts as immediate back-up to other teams, including within own service line or to other service line teams, as assigned. Assist with voicemail, email and task lists as needed.
• May be responsible for rooming of patients and initiating visit for physician and other providers/clinicians, as directed.
• Performs other duties as assigned.

Summit's hiring range for this position is $20.78 to $25.98 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

Qualifications

Education

Required

High School or better.

Preferred

Associates or better in Medical Assistant or related field.

Experience

Required

Must have at least 2 years comparable experience in a medical or clinical office setting. Prefer experience in an Orthopedic clinic setting.

Preferred

Associate degree or completion of a community or technical college program such as medical administrative, health care specialty, or other related program. In lieu of education, an equivalent combination of coursework and previous related experience may be considered.