Patient Coordinator (Norwalk Family Optometry)

VSP Vision; Norwalk (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

VSP Vision in Norwalk, CA is seeking a Patient Coordinator to welcome patients and manage the eye-care flow from check-in to check-out. The role emphasizes accurate records, friendly service, and efficient patient movement through the clinic.

You will handle calls and inquiries, maintain files, and support scheduling. The position requires 1–2 years of admin experience and strong MS Office skills, with emphasis on customer service and confidentiality.

Qualifications

• 1–2 years of administrative experience, with at least 1 year providing admin support.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong MS Office skills and basic technology savvy.
• Effective verbal communication to prioritize tasks and respond to inquiries.
• Clear written communication to document customer interactions and agreements.
• Excellent interpersonal and rapport-building skills.

Responsibilities

• Greet patients warmly and manage check-in/check-out for a high level of satisfaction.
• Document patient information, update records, and collect payments.
• Triage patient inquiries via telephone, email, and fax promptly.
• Maintain accurate and confidential patient records/files.
• Schedule patient appointments to optimize flow and prepare charts.
• Perform administrative duties such as reports and releasing records.
• Maintain organized front desk and entry area at all times.
• Support cross-training and participate in special projects as needed.

Skills

Admin experience

Multitasking

Communication

Interpersonal skills

Written communication

Phone/email triage

Discretion

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Coordinator (Norwalk Family Optometry)

Norwalk, CA, US

Salary Range: $19.00 To $22.00 Hourly

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here .

General Summary

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience

Essential Functions

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Responsible for keeping an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Job Specifications

Typically has the following skills or abilities:

• One to two years of administrative experience with at least one year providing administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home ( WFH )) or hybrid (i.e., partial onsite at a VSP location and WFH ), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity , please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select “Prefer not to say, I Don’t Wish to Answer, I decline to self‑identify, or I decline to identify my race and ethnicity” for the questions:

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.