Patient Coordinator (20/20 Vision Associates Optometry)

Vsp-Visio; Riverside (CA); On-site; USD 22,000 - 26,000; Full time

Job summary

VSP Vision in Riverside, CA is seeking a frontline Administrative Associate to welcome patients, process check-in/out, and ensure a smooth eye-care journey.

The role emphasizes accurate record-keeping, scheduling, triaging inquiries via phone/email, and collaboration with staff and doctors to deliver high-quality service in a fast-paced environment.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in MS Office and documentation.

Responsibilities

• Greet patients and manage check-in and check-out to ensure satisfaction.
• Document patient information, update records, and collect payments.
• Answer and triage calls, emails, and faxes promptly.
• Maintain accurate and confidential patient records.
• Schedule appointments and prepare patient charts.
• Support front desk organization and assist in other duties as needed.

Skills

Administrative experience

Verbal communication

Written communication

Interpersonal skills

Multitasking

Problem solving

Customer service

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Riverside, CA, US

4 days ago Requisition ID: 2901

Salary Range: $16.90 To $18.50 Hourly

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here .

General Summary

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience

Essential Functions

Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process

Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments

Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion

Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files

Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients

Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies

Responsible for keeping an organized front desk and front entry at all times

Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested.

Job Specifications

Typically has the following skills or abilities:

One to two years of administrative experience with at least one year providing administrative support

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home ( WFH )) or hybrid (i.e., partial onsite at a VSP location and WFH ), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

#LI-ONSITE

#LI-VENTURES

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity , please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select “Prefer not to say, I Don’t Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity” for the questions:

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.