Patient Coordinator - Milford Regional PACU 24 hours, Days

UMass Memorial Health; Milford (MA); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an Inpatient Coordinator to admit patients, initiate forms, verify demographic and insurance information, and perform clerical duties related to patient admissions.

Responsibilities include coordinating bed assignments, updating census, guiding patients, handling signatures, and managing routine admissions and discharge processes. A high school diploma and 1–2 years of office experience are preferred; a signing bonus may be available.

Qualifications

• Required: High School Graduate.
• Preferred: Medical Terminology knowledge.
• 1–2 years of related office experience.
• Data entry experience and customer service background.

Responsibilities

• Admits patients to assigned beds and initiates forms.
• Verifies demographic and insurance information.
• Coordinates bed assignments with Nursing Supervisor.
• Maintains census accuracy and handles admissions paperwork.
• Performs routine clerical duties in admissions.

Skills

Data entry

Customer service

Office experience

Education

High School Graduate

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$15.75 - $28.35

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

26000 - 2190 Post Anesthesia Care Unit

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general supervision of the Manager of the Admitting and Registration Departments, the Inpatient Coordinator admits patients to their assigned beds, initiates appropriate forms, obtains patient signatures, and performs clerical duties related to patient admissions.

I. Major Responsibilities:

Patient Admission and Registration
1. Greets patients and families professionally and explains the admission process.
2. Prepares admission forms and verifies demographic and insurance information.
3. Admits all patients including newborns and AM surgical admits.
4. Coordinates bed assignments with the Nursing Supervisor and maintains census accuracy.

Documentation and Forms
1. Generates addressograph plates and ID bracelets; stamps and distributes forms.
2. Offers and explains Health Care Proxy information and witnesses signatures.
3. Updates Meditech with scheduled surgical admissions and patient demographics.

Patient Support and Communication
1. Escorts or arranges escort for patients to assigned locations.
2. Instructs patients on where to go for scheduled services.
3. Answers phones professionally, routes calls, and responds to pages.

Administrative Duties
1. Notifies New England Organ Bank of qualifying deaths and logs notifications.
2. Coordinates death certificate completion and release of remains.
3. Processes scheduled admissions and forwards charts and addressograph plates.
4. Maintains patient valuables log and secures items in the safe.
5. Handles insurance pre-certification and authorization as needed.

Age-Specific Competency
1. Applies knowledge of growth and development stages to patient care.
2. Demonstrates age-appropriate communication and support.

II. Position Qualifications:
License/Certification/Education

Required:
1. High School Graduate
Preferred:
1. Medical Terminology knowledge

Experience/Skills
Preferred:

1. 1-2 years of related office experience
2. Data entry experience
3. Customer service background

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

We will make every effort to respond to your request for disability assistance as soon as possible.