Patient Coordinator - Infusion - Full Time, Days

NYU Langone Health System; Village of Patchogue (NY); On-site; USD 40,000 - 54,000; Full time

Job summary

NYU Langone Hospital-Suffolk is seeking a Patient Coordinator - Infusion to join our team in a full-time daytime role. You will coordinate patient treatment plans, schedule follow-up care, and enroll patients in programs while assessing adherence to medical plans via phone or on-site visits.

The role includes greeting patients, pre-registration, supporting infusion unit workflow, and maintaining organized records.

Qualifications

• Experience with word processing and computer databases required.
• Strong oral and written, multitasking, detail oriented, organizational, customer service and interpersonal skills.
• Education: High school diploma or GED required.
• One year of office experience required; two years preferred.

Responsibilities

• Create a customer friendly environment utilizing exemplary customer service skills.
• Greet patients, pre-register patients scheduled for the unit, support operational flow of the infusion unit.
• Compile and record medical charts and correspondence using a computer and various software programs.
• Maintain medical records, technical library, and correspondence files; perform clerical tasks such as scheduling and inventory management.
• Enter patient lab results and medication profiles; follow up on required documentation.
• Process discharge charts and support billing documentation; communicate procedural instructions to patients.

Skills

Word processing

Database familiarity

Customer service

Interpersonal skills

Multitasking

Attention to detail

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Job description

NYU Langone Hospital-Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center - an advanced heart disease diagnostic and treatment facility - as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries. The Stroke Center at NYU Langone Hospital-Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital-Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.
For more information, go to NYU Langone Hospital-Suffolk, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Patient Coordinator - Infusion - Full Time, Days - PCC-Suffolk-Infusion -Monday - Friday 10:00AM - 6:00PM; Alternating Saturdays 8:00AM - 4:00PM.
In this role, the successful candidate As a Patient Coordinator, you will be responsible for ensuring that appropriate patient treatment plans are followed. Coordinates follow-up care plan needs for patients by scheduling appointments or enrolling members in programs, assesses member compliance with medical treatment plans via telephone or through on-site visits.

Job Responsibilities:

Supervisory Responsibilities:

• None.
• Reports to Supervisor of Support Services

Duties/Responsibilities:

• Under the supervision of the Administrative Director, the Patient Coordinator will create a customer friendly environment utilizing exemplary customer service skills.
• The coordinator will greet patients upon entry to the unit, obtain demographic information from patients and family, pre-register patients scheduled for the unit, support the operational flow of the infusion unit and maintain a well-organized and friendly environment.
• Interviews patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.
• General office management including but not limited to schedules and confirms patient diagnostic appointments, surgeries, and medical consultations. Appropriately communicates with PAT and patient access for pending procedures. Answers telephones and direct calls to appropriate staff. Receives and routes messages and documents such as laboratory results to appropriate staff. Maintains medical records, technical library, and correspondence files. Performs various clerical and administrative functions such as ordering and maintaining an inventory of supplies.
• Retrieve and enter patient lab results and medication profiles, including follow up on any additional required or outstanding documentation
• Completes patient charts upon discharge along with documenting patient care-related activities and maintaining patient records, manages all paperwork or supportive documentation required for performing effective billing and forwards to billing department. Communicates effectively to patients regarding procedural instructions. Communicates effectively with referring physician offices and acquires all required documentation needed to schedule procedure
• Assists with all other duties as required

Minimum Qualifications:

To qualify you must have a Experience with word processing and computer databases required.
Strong oral and written, multitasking, detail oriented, organizational, customer service and interpersonal skills.
Education and Experience:
High school diploma or GED required.
One year of office experience required; two years preferred.

Preferred Qualifications:

1-2 years scheduling experience in a medical office or a healthcare setting.

NYU Langone Hospital-Suffolk provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital-Suffolk is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Hospital-Suffolk provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $40,260.72 - $53,787.64 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

View the Pay Transparency Notice for further details.