Patient Coordinator I-Psychiatry

Mount Sinai; United States; On-site; USD 23,000 - 45,000; Full time

Job summary

The Mount Sinai Health System is seeking a Patient Coordinator I who greets patients, verifies demographics and insurance, and may perform call-center duties to support smooth access to care.

Responsibilities include updating patient records, confirming insurance acceptance with physicians, handling HIPAA forms, coordinating referrals, scheduling follow-ups, and assisting with payments and cash handling under supervision.

Qualifications

• High school diploma or GED required.
• Minimum 1 year physician practice experience.
• On-site training provided for one week.
• Prefer experience in a medical office with scheduling systems.

Responsibilities

• Greet patients and update demographics and insurance.
• Verify insurance and ensure physician accepts presented coverage.
• Schedule appointments and communicate wait times.
• Process HIPAA forms and patient referrals as needed.
• Handle cash collections and small payments per policy.
• Answer phones and assist in call center duties.

Skills

Customer service

HIPAA compliance

Phone etiquette

Scheduling

Education

High School diploma or GED

1 year physician practice experience

Tools

IDX system

Job description

The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.

• Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.
• Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.
• Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.
• Process/update HIPAA-related paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or insurance authorizations as required.
• Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
• May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee.
• Performs in a call center capacity (Faculty Practice Associates)
• Answer phones for practice and schedule appointments
• Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May initiate reminder phones calls for next day appointments.
• Performs other related duties

• High School graduate/GED.
• 1 year physician practice experience
• Must have a minimum of one week training on-site which will be provided by practice.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17.29 - $33.59 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, Z59 - Psychiatry Administration - ISM, Icahn School of Medicine