PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs (24500334860402)

Boston University; Massachusetts; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading academic institution as a Patient Coordinator in the School of Dental Medicine. This role is essential in ensuring a positive experience for patients and students alike, from the first phone call to the completion of treatment. You will be the primary contact for patients, handling appointment scheduling, billing inquiries, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent organizational skills and a commitment to teamwork. If you are passionate about patient care and looking to make a meaningful impact, this is the perfect opportunity for you.

Qualifications

• 1-3 years of experience in a customer service environment with patient interaction.
• Ability to maintain confidentiality and work collaboratively in a team.

Responsibilities

• Schedule patient appointments and assist with patient inquiries.
• Perform patient check-in/check-out duties and manage billing inquiries.

Skills

Customer Service

Time Management

Organizational Skills

Team Collaboration

Problem Solving

Education

High School Diploma

Associate's Degree

Job description

PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs

Tracking Code 24500334860402

Reporting directly to the Clinic Practice Manager, the Patient Coordinator in working as part of the team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Provides support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answering the telephone, running reports, and overall support to the Group Practice Team with their patient care management. The Patient Coordinator will act as the primary point of contact for patients within the Group Practice.

Responsibilities include but are not limited to:

• Providing support to student providers by contacting patients and booking all patient appointments.
• Assisting student providers and patients with patient questions and concerns, escalating unresolved issues to Practice Manager or Practice Leader.
• Answering calls including voicemails and responding to patient emails.
• Performing patient check-in and check-out duties including updating patient demographics, updating patient insurance information, verifying consent, verifying signed treatment plan, accepting payment, booking follow-up appointments if needed, collecting outstanding balances resulting from appointments, processing bills/invoices, and providing patients with a walk-out statement.

Required Skills

Requirements:

• High School Diploma required; Associates degree preferred.
• Must have previous experience (1-3 years) working in a customer service environment with heavy customer/patient interaction; prior experience in healthcare private practice office, hospital, clinic or dental practice.

Preferred:

• Must have the ability to be flexible and adapt to changes in the work environment including delays and unexpected events.

Skills:

• Ability to maintain confidentiality, remain open to others' ideas with willingness to try new things.
• Must be able to successfully collaborate and work in a team environment while also being an individual contributor.
• Excellent time management and organizational skills demonstrating the ability of accuracy and thoroughness; monitor own work to ensure quality; ability to multi-task with the ability to work under pressure, maintain composure and meet deadlines.
• Demonstrated ability to establish priorities, meet deadlines, and manage competing demands.
• Ability to identify problems/issues, critically thinking through problems (gather and analyze information skillfully) and presenting potential solutions in a timely manner.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job Location: BOSTON, Massachusetts, United States

Position Type: Full-Time/Regular