Patient Coordinator (El Dorado Hills Optometric Center)

VSP Vision; Cameron Park (CA); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

VSP Vision is seeking a friendly, detail-oriented Front Desk Administrative Specialist in California to enhance patient experience and ensure smooth patient flow throughout the eye care journey.

You will greet patients, manage check-in/out, document records, coordinate appointments, and support billing and communications with staff and doctors. Strong MS Office skills and a customer-service mindset are essential.

Formación

• 1–2 years of administrative experience, including at least 1 year providing administrative support.
• Ability to multi-task in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal and written communication skills.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate questions to identify customer needs.
• Proven problem-solving, negotiations, and decision-making skills.
• Ability to use discretion and judgment with customer information.
• For remote or hybrid roles, must engage effectively in virtual environments.

Responsabilidades

• Prioritize patient satisfaction by greeting patients and managing check-in/check-out.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via telephone, email, and fax; respond promptly.
• Maintain accurate, confidential patient records/files.
• Coordinate scheduling to maintain patient flow and prepare charts.
• Perform confidential administrative tasks such as reports and records release.
• Keep an organized front desk and front entry at all times.
• Work on special projects and cross-train across departments.

Conocimientos

Administrative experience

Customer service

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Herramientas

MS Office

Descripción del empleo

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here

General Summary

The primary role is to provide high-quality patient experience by welcoming and communicating with patients and creating an efficient patient flow and flawless patient transition throughout the eye care experience

Essential Functions

• Prioritize a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, and completing the check-in and check-out process
• Work collectively with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments
• Answer and triage patient correspondences received via telephone, email, and fax; respond to inquiries in a timely fashion
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies
• Responsible for keeping an organized front desk and front entry at all times
• Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested

Job Specifications

• One to two years of administrative experience with at least one year providing administrative support
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

#LI-ONSITE

#LI-VENTURES

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select "Prefer not to say, I Don't Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity" for the questions:

* Washington D.C.

* Hawaii

* Iowa

* Maine

* Michigan

* Minnesota

* Ohio

* Pennsylvania

* Rhode Island

* Washington

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.