Patient Coordinator - Dr. Marx

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated Clinic Coordinator to join their team. The role involves managing patient interactions, overseeing administrative tasks, and ensuring a smooth patient experience. Ideal candidates are organized, compassionate, and possess strong communication skills.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems.

Responsibilities

• Serve as the primary point of contact for patients and address inquiries.
• Schedule and confirm patient appointments.
• Maintain accurate patient records and assist with insurance verification.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Proficiency in EHR systems

Knowledge of medical terminology

Job description

Description

Job Title: Clinic Coordinator

Assigned to Foot and Ankle Orthopedic Surgeon, Dr. Randall Marx with travel between the following clinics required: Ridgewood and Quarry Area.

Job Summary

We are seeking a dedicated and organized Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient interactions, ensuring a smooth and efficient patient experience, and supporting the administrative functions of our practice.

Key Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing information about services.
• Schedule and confirm patient appointments, ensuring optimal use of time and resources.
• Maintain accurate patient records and ensure compliance with privacy regulations.
• Assist patients with insurance verification and billing inquiries.
• Coordinate communication between patients and healthcare providers to facilitate care.
• Manage patient flow and ensure a welcoming environment in the office.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Enters clinical charges into EMR.
• Documents patient phone calls, prescription refill messages, and obtains physician signature.
• Manages clinical risk issues for patients/physician.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Works with Medical Administrative Assist on phone and Athena documentation tasks (buckets).
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
• Analyzes average patient wait times and makes recommendations for improvement as needed.
• Coordinates Physician meeting schedules, to include finding solutions where scheduling conflicts may exist.
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinic Manager as they arise.
  
  

Requirements

Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and office software.
• Ability to work effectively in a fast-paced environment.
• Knowledge of medical terminology and healthcare processes is a plus.
• Compassionate and patient-focused attitude.
• Requires regular and predictable attendance.
  
  

We are an equal opportunity employer and welcome applications from all qualified individuals.

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