Patient Coordinator/Dental & Hygiene Assistant

Great Expressions Dental Centers; Southfield (MI); On-site; USD 17,000 - 19,000; Full time

Job summary

A leading dental practice is looking for a Patient Coordinator/Dental & Hygiene Assistant in Southfield, MI. This dual-position involves providing exceptional customer service at the front desk while also assisting with dental hygiene duties. Ideal candidates should have prior dental office experience and excellent communication skills to enhance patient interactions and ensure smooth operations.

Qualifications

• 1-3 years of dental office experience required.
• Experience as a dental/hygiene assistant preferred.
• Proven experience in a customer service role.

Responsibilities

• Greet patients and schedule appointments.
• Maintain patient records and confidentiality.
• Coordinate with dental staff for patient care.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Certification in healthcare administration

Tools

Dental practice management software

MS Office

Job description

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As a Patient Coordinator/assistant, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

This role is a dual position, majority Front Desk

but will perform Dental/Hygiene assisting duties when needed

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.
  
  

Requirements

• 1-3 years of dental office experience as well as prior experience as a dental/hygiene assistant
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.
  
  

#IND3

GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Wellness and Fitness Services

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