Patient Coordinator at Germantown Oral & Facial Surgery

Specialty Dental Brands; Germantown (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a dedicated team as a Patient Coordinator at a leading dental practice in Germantown. You will ensure a smooth patient experience by managing scheduling, greeting patients, and coordinating with clinical staff. This role requires strong communication and organizational skills, along with a commitment to patient confidentiality and excellent service.

Qualifications

• 1-3 years of experience in a dental or medical office preferred.

Responsibilities

• Manage patient scheduling and confirmations to ensure efficient office flow.
• Greet patients professionally and maintain a welcoming environment.
• Ensure patient confidentiality and adhere to HIPAA regulations.

Skills

Communication

Interpersonal Skills

Organizational Skills

Education

High School Graduate or GED

Tools

Practice Management Software

Scheduling Systems

Job description

Description

At Germantown Oral & Facial Surgery, we’re dedicated to providing a welcoming and supportive experience for every patient. As a Patient Coordinator, you’ll play a key role in making each visit smooth and comfortable. Join a team that values compassion, professionalism, and outstanding patient care.

Website: Germantown Oral & Facial Surgery

• Manage patient scheduling, including appointments, cancellations, and reschedules, ensuring an efficient use of the doctor’s time and maximizing patient convenience.
• Confirm appointments and send reminders to patients to minimize no-shows and ensure smooth office flow.
• Greet patients in a friendly, professional manner upon arrival, ensuring they feel welcome and cared for.
• Register new patients and update existing patient demographics, collecting detailed personal and financial information.
• Facilitate patient flow by ensuring timely check-in and being aware of any delays, communicating these to both patients and clinical staff.
• Work closely with the clinical team to coordinate patient needs, making sure that patient wait times are minimized and their experience is as efficient as possible.
• Ensure patient confidentiality by adhering to HIPAA regulations and protecting sensitive information at all times.
• Maintain a clean, organized, and professional front office and reception area to ensure a welcoming environment for patients and visitors.
• Take and relay messages for providers and staff in a timely and accurate manner to ensure effective communication.
• Oversee the timely processing of mail and any other administrative tasks that support the office’s day-to-day operations.

Requirements

• High School Graduate or GED required.
• 1-3 years of experience in a dental office or medical office setting preferred
• Experience with practice management software and scheduling systems is preferred.
• Exceptional communication and interpersonal skills with a strong focus on customer service.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively