Patient Coordinator

akumincorp; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Akumin operating Corp. is seeking a Patient Coordinator to enhance the patient experience by greeting patients, registering them in various systems, and ensuring clear communication about visits and procedures.

The role involves verifying insurance, scheduling appointments, and maintaining accurate medical records across multiple sites. Excellent customer service and the ability to travel between locations are essential.

Qualifications

• High School Diploma or equivalent required.
• CPR certification may be required for mobile roles; CPR helpful for fixed roles.
• Valid state driver’s license and ability to travel to multiple sites.
• COVID-19 vaccination may be a condition of employment.
• Pre-employment background check and drug screen may be required.

Responsibilities

• Greet and assist patients in person and over the phone.
• Perform patient registration in systems and schedule appointments.
• Verify insurance coverage and obtain prior authorization when needed.
• Maintain accurate patient records and HIPAA-compliant documentation.
• Provide preliminary and post-procedure instructions to patients.

Skills

Strong customer service

Organizational skills

Multi-tasking

Computer literacy

Spanish language (preferred)

Education

High School Diploma or equivalent

Job description

The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.

Specific duties include, but are not limited to:

• Greets and assists patients, customers and visitors in person and over the phone.
• Will perform patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• May collect monies for time-of-service patient responsibility.
• May be responsible for verifying insurance coverage and obtain prior authorization.

Patient Assistance:

• May perform preliminary screening of patients prior to procedures, which may include medical history.
• May transport patient to/from the exam room.
• May assist in patient transfer on/off the exam table.
• May provide the patient with preliminary and post-procedure instructions.

Work Area & Supply Preparation

• In the mobile setting, may assist in preparing the unit for transport.
• Will maintain a clean and organized work area.
• May order supplies and ensure the work area is properly stocked.

Documentation

• Will ensure accuracy of patient records.
• May schedule patient appointments and obtain insurance verification and/or authorization.
• May prepare medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic systems and on written documents.
• May assist the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Other duties as assigned.

Position Requirements:

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• As applicable, valid state driver's license required.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• The COVID-19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Physical Requirements:

The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease and environmental hazards such as exposure to noise, and travel.

More than 50% of the time:

• Sit, stand, walk.
• Repetitive movement of hands, arms and legs.
• See, speak and hear to be able to communicate with patients.

Less than 50% of the time:

• Stoop, kneel or crawl.
• Climb and balance.
• Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.