Patient Coordinator

Giving Home Health Care; Albuquerque (NM); On-site; USD 68,770,000 - 80,231,000; Full time

Benefits offered by this job

Hourly pay

Paid time off

Sick & holidays

OT pay

Medical/dental/vision

401(k) match

Mileage reimbursement

Tuition reimbursement

Cell phone reimbursement

Job summary

Giving Home Health Care in Albuquerque, NM is seeking a Patient Coordinator to partner with patients, caregivers, and clinicians to deliver compassionate, in-home care. You will manage a caseload, coordinate visits, and ensure accurate documentation in Salesforce and EMR systems, while upholding HIPAA and quality standards.

The role requires 3–4 days travel weekly (up to 1,500 miles/month), a valid NM driver’s license, strong communication, and the ability to work with a multidisciplinary team

Qualifications

• 2–5 years of customer service/case management in healthcare or home health
• Valid NM driver's license and auto insurance
• Ability to travel 3–4 days per week (up to 1,500 miles/month)
• Excellent written and verbal communication, strong organizational skills
• HIPAA knowledge and patient confidentiality
• Background check with NM Department of Health

Responsibilities

• Serve as liaison between patients, caregivers, clinical staff, and internal departments
• Conduct home visits to initiate homecare services and gather compliance documents
• Advocate for patients at physician appointments and ensure appropriate home care and DME
• Manage a caseload of 50+ patients and coordinate documentation
• Ensure DME availability and provide training on equipment
• Coordinate weekly/monthly check-ins with nurses and aides to align care plans
• Update documentation in Salesforce and EMR within 24 hours of visits
• Assist with assessments, care plans, and contractor onboarding
• Train with onsite nurses for charting and incident reporting
• Pull reports and performance data to support team goals
• Provide exceptional customer service and compassionate relationships
• Support night/weekend on-call as needed
• Meet and exceed performance metrics

Skills

Customer service

Case management

Communication

Organization

Travel willingness

Education

High school diploma or equivalent

Associate's degree or higher (preferred)

Tools

Salesforce

Igea/Axxess EMR

MS Office

Job description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

The Patient Coordinator is a vital member of our Care Team at Giving Home Health Care, serving as a liaison between Giving Home Health Care, patients, caregivers, and internal departments to ensure clear communication, coordinated care support, and a positive overall patient experience. This role helps bridge operational and clinical processes by supporting patient needs, facilitating communication between teams, addressing concerns proactively, and ensuring services are delivered efficiently, compassionately, and in alignment with organizational standards.

The Patient Coordinator plays a key role in promoting patient satisfaction, caregiver support, and continuity of care while fostering strong relationships between Giving and the patients we serve.

This position requires 3–4 days per week of same-day travel and up to 1,500 miles monthly, with competitive mileage reimbursement. A flexible schedule may be required outside normal business hours based on patient needs. No weekends required.

#INDNM/ABQ

Responsibilities

• Serve as the primary liaison between patients, caregivers, clinical staff, and internal departments, ensuring clear and timely communication throughout the care continuum
• Conduct home visits to build and strengthen patient relationships, initiate homecare services, and gather necessary compliance documentation
• Attend and advocate for patients at physician appointments, providing program information and ensuring appropriate home care and DME arrangements
• Manage a caseload of 50+ patients, collaborating with patients, families, and healthcare providers to oversee medical documentation and renewals
• Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses
• Conduct weekly, biweekly, and monthly phone check-ins with nurses and home health aides to coordinate patient care
• Collaborate with a care team of two peers and a lead under the supervision of the Care Team Director. Update and upload documentation in Salesforce and Igea/Axxess EMR within 24 hours of home visits, ensuring full compliance
• Assist in the preparation and processing of patient assessments and care plans
• Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date
• Work and train with onsite nurses for charting and incident reporting; document incident reports as needed
• Pull and review data, reports, and performance metrics to support team goals and quality standards
• Provide exceptional customer service and build genuine, compassionate relationships with patients
• Step in for other care team roles as necessary; manage night/weekend on-call based on patient needs
• Meet and exceed established performance metrics.

Qualifications

• 2–5 years of customer service and/or case management experience, preferably in a healthcare or home health setting
• High school diploma or equivalent. Valid New Mexico driver's license, current auto insurance, and dependable personal vehicle for patient visits
• Ability to travel 3–4 days per week (up to 1,500 miles/month). Computer literacy — comfortable using tablets and laptops as primary daily tools. Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint), including basic spreadsheet and report analysis
• Strong written and verbal communication, interpersonal, and presentation skills
• Excellent organizational and time management skills with the ability to manage a high-volume caseload. Proven ability to work independently and efficiently with minimal supervision
• Understanding of HIPAA regulations and commitment to maintaining patient confidentiality. Flexible availability outside of normal business hours as patient needs require
• Must successfully complete a mandatory background check through the New Mexico Department of Health.
• Preferred associate's degree or higher in health administration, social work, or a related field
• Experience with Salesforce CRM or similar platform. Familiarity with Igea/Axxess EMR system (training provided)
• Background in case management, social work, or home health coordination
• Medical terminology knowledge. Experience pulling and interpreting operational reports and performance data
• Core Competencies Patient-centered mindset with a compassionate, relationship-driven approach. Strong advocacy skills — comfortable representing patients in clinical and administrative settings
• High emotional and social intelligence. Energetic, outgoing, and adaptable in a fast-paced, ever-changing environment
• Strategic thinking and sound judgment in ambiguous situations
• Active collaboration within a multidisciplinary care team. Strong reading, writing, and documentation skills.

Benefits & Perks

• Competitive hourly rate: $24 – $28/hour based on experience
• Paid Time Off with additional hours accrued annually based on tenure
• Sick Leave and Bereavement Leave. 9½ Paid Holidays + Floating Holidays + Your Birthday off
• Overtime pay at time and a half
• Comprehensive benefits package (Medical, Dental, Vision, Life Insurance) effective after first full month — company covers 100% of dental, vision, and term life. 401(k) Plan with company match
• $150 annual Lifestyle Reimbursement (gym/fitness, Costco/Sam's Club, Amazon Prime, and more)
• Modern Health mental wellness platform for you and your dependents. Competitive mileage reimbursement (federal reimbursement rates) Tuition Reimbursement Program
• $100 monthly cell phone reimbursement (after 1 month of employment)
• Employee Assistance Program and Employee Appreciation Program.

$24 - $28 an hour

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.