Patient Coordinator

Great Expressions Dental Centers; Flower Mound (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Expressions in Flower Mound, TX is seeking a Patient Coordinator to be the first point of contact for patients. You will greet patients, schedule appointments, manage records, and handle administrative tasks to ensure a smooth operation and a positive patient experience.

You will coordinate with dental staff, verify insurance, collect co-pays, and respond to inquiries by phone or email. The role requires high school diploma, strong communication, and experience in healthcare or dental

Qualifications

• High school diploma or equivalent; healthcare admin certification is a plus.
• Experience as a receptionist or in customer service, preferably in dental/healthcare.
• Excellent interpersonal and communication skills with patients and colleagues.
• Proficient in dental practice management software and office apps (MS Office, email).
• Strong organizational/multitasking abilities and attention to detail.

Responsibilities

• Greet patients warmly on arrival and maintain a welcoming waiting area.
• Schedule appointments considering patient preferences and staff availability.
• Confirm and remind patients of upcoming appointments by phone or other channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Maintain and update patient records, ensuring confidentiality and privacy compliance.
• Verify and update patient insurance information; collect co-pays and payments.
• Process insurance claims and liaise with providers on billing inquiries.
• Respond to patient inquiries via phone, email, or in person with clear information.
• Provide instructions to patients regarding pre-appointment forms and required paperwork.
• Maintain reception area cleanliness and organization; support smooth patient flow.
• Communicate effectively with hygienists, assistants, and dentists regarding arrivals or scheduling changes.

Skills

Interpersonal communication

Customer service

Organization

Attention to detail

Dental terminology

Education

High school diploma

Healthcare administration certification

Tools

Dental practice management software

MS Office

Email

Appointment scheduling systems

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
• Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
• Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
• Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
• Attention to detail and accuracy in maintaining patient records and managing financial transactions.
• Knowledge of dental terminology, procedures, and insurance processes is desirable.