Patient Coordinator

Ivy Rehab Network; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits from first month

Paid time off

Paid holidays

Bonus incentives

Job summary

Ivy Rehab Network in Charlotte, NC is seeking a Patient Coordinator to join our front desk team. This full-time role supports patient flow, appointment scheduling, check-ins, insurance verification, and payments while delivering world-class customer service.

English plus Spanish is a plus, with a rewarding environment offering growth opportunities, comprehensive benefits, and PTO. The ideal candidate will be organized, customer-focused, and capable of multitasking in a busy clinic setting.

Qualifications

• 2+ years of administrative experience in a healthcare setting.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Strong time management and ability to multitask in a fast-paced environment.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming calls and verify insurance coverage.
• Obtain necessary authorizations, collect payments, and process new patients.
• Support clinic operations to maintain optimal performance.

Skills

Spanish language

Microsoft Excel

Time management

Tools

Microsoft Office

Job description

State of Location:North CarolinaPosition Summary:Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.English + Spanish Speaking would be plusJob Description:Patient Coordinator – Full TimeCharlotte, NCWhy Choose Ivy?Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications:2+ years of administrative experience in a healthcare setting is preferred.Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.Great time management and ability to multi-task in a fast-paced environment.Self-motivated with a drive to exceed patient expectations.Adaptability and positive attitude with fluctuating workloads.Self-motivated with the eagerness to learn and grow.Dedication to exceptional patient outcomes and quality of care.English + Spanish Speaking would be plusWe are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.ivyhealth.com