Patient Coordinator

bmc; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

bmc is seeking a Patient Coordinator in the Center for Infectious Diseases to assist patients, families, and caregivers in navigating treatment journeys, including OPAT and Chagas programs. The role involves clinic-based education, outreach, administrative support, and coordination with community resources to enhance patient access.

Responsibilities include scheduling and patient education, eligibility verification, referral processing, and maintaining compliant documentation in EPIC while

Qualifications

• Clinical navigation and scheduling experience preferred.

Responsibilities

• Schedules outpatient visits and follow-ups; provides education and support to patients and families.
• Verifies eligibility and benefits; processes referrals and communicates options to patients.
• Documents encounters and maintains patient lists in EPIC; coordinates with IT and denotes system gaps to management.
• Maintains patient privacy, follows hospital policies, and adheres to infection control procedures.
• Provides administrative and special project support and adapts to changing department needs.

Job description

POSITION SUMMARY

The Patient Coordinator assists patients, families, and caregivers to navigate the many systems encountered during the treatment journey for patients cared for in the Center for Infectious Diseases, including but not limited to those enrolled in the OPAT and Chagas Programs in the Infectious Diseases Clinic. Provides culturally appropriate education and outreach to patients, families/caregivers, by meeting with them during clinic sessions, assisting in interactions with community agencies. Provides administrative support by performing general clerical work and by with collecting and managing clinical in a standardized format.

Position : Patient Coordinator

Department : Center for Infectious Diseases

Schedule : Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES

1. Patient Scheduling and Navigation Monitors patients' progress via patient's level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs. Schedules outpatient visits and follow-up as needed Provides education, counsels, and supports clients. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed. Develops and maintains strong relationships with the community and resources to ensure patient access. Collaborates and coordinates with health care team members to promote positive prevention, harm reduction.
2. Referral Management: Verifies eligibility and benefits with insurance companies prior to initial consult and communicates any potential issues to the patient. Works cooperatively with providers to process referrals for patients. Accurately documents approval number, number of visits authorized, and type of service approved in the hospital registration system. Completes the paperwork for referral authorizations and submits to the appropriate managed care organization in a timely manner. Prospectively identifies patients who require authorization and obtain appropriate provider approval prior to the appointment date. Effectively communicates alternatives to patient if service is denied. Refers self-pay patients or patients with insurance issues to Patient Financial Services, as appropriate. Partners with Patient Financial Services to effectively communicate to the patient alternative payment options and/or insurance issues.
3. Compliance and Patient Tracking: Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record. Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and submits department statistics and other records and reports within required time frames. Create and maintain Chagas, OPAT, and other patient list as assigned , in EPIC by coordinating with IT, Identifies system deficiencies and seeks to fill those gaps in collaboration with the department manager. Contributes to the development of new ideas that impact the program
4. Meets hospital-wide standards in the following areas: Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and privacy Utilizes hospital's policies and standards as the basis for decision making and to support the hospital's mission and goals. Follows established hospital infection control and safety procedures
5. General & Administrative support: Provides other administrative and special project assistance as required or assigned by Operations Manager Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness. Maintains competency in areas of responsibility to ensure quality of care. Maintains strict protocols of all confidential or sensitive information Attends hospital required and relevant training sessions or activities, as assigned by Operations Manager Promotes a positive and collaborative work environment supportive of the hospital's missions and goals. Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions as determined by Program Manager Performs other duties assigned or as necessary.
6. Meets hospital-wide standards in the following areas: Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and privacy Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals. Follows established hospital infection control and safety procedures Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness. Promotes a positive and collaborative work environment supportive of