Patient Contact Specialist I Bilingual ( English / Spanish )

Geisinger; Rutherford (NJ); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A healthcare provider is seeking a candidate in Rutherford, NJ for a role focused on scheduling medical appointments and maintaining patient information. Requires a High School Diploma and strong communication skills. The position offers a starting salary of $15.25 per hour with comprehensive benefits. Ideal for individuals with customer service experience who thrive in a team-oriented setting.

Benefits

Salary starting at $15.25 per hour

Comprehensive healthcare benefits

Opportunity for career advancement

Supportive work environment

Flexibility to work from home

Qualifications

• Minimum of 1 year of related work experience.
• Ability to navigate multiple software applications.

Responsibilities

• Schedule, cancel, and confirm medical appointments.
• Respond to non-scheduling inquiries and route calls.
• Collect and maintain patient registration and insurance information.
• Assist with training initiatives for new hires.

Skills

Strong communication skills

Customer service skills

Team-oriented environment

Proficiency in computer operations

Education

High School Diploma or Equivalent (GED)

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Salary starting at $15.25 per hour, with higher rates based on experience
• Shift differential of $2.00 per hour for evening shifts
• Comprehensive healthcare benefits from day one, including vision and dental
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexibility to work from home in Pennsylvania

What to Expect (Job Responsibilities):

• Schedule, cancel, and confirm medical appointments based on patient preferences and physician guidelines
• Respond to non-scheduling inquiries and appropriately route calls
• Collect and maintain accurate patient registration and insurance information
• Achieve and maintain quality and service goals related to contact center metrics
• Assist with training initiatives for new hires

What is Required (Qualifications):

• High School Diploma or Equivalent (GED)
• Minimum of 1 year of related work experience
• Proficiency in computer operations and ability to navigate multiple software applications
• Strong communication and customer service skills
• Ability to work in a team-oriented environment

How to Stand Out (Preferred Qualifications):

• Familiarity with medical terminology
• Experience in a healthcare-related customer service role
• Strong aptitude for quickly mastering new digital tools and systems

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