Patient Contact Specialist I

Geisinger; Rutherford (NJ); Remote; USD 80,000 - 100,000; Part time

Job summary

A healthcare services provider in New Jersey is seeking a dedicated individual to handle patient appointments and enhance patient experience. The ideal candidate will have a high school diploma, relevant experience, and strong interpersonal skills. This remote position offers competitive pay starting at $15.25 per hour, comprehensive benefits, and potential for career advancement. Join a diverse and inclusive team committed to patient care.

Benefits

Comprehensive healthcare benefits

Career advancement opportunities

Diversity and inclusion initiatives

Qualifications

• Minimum of 1 year of related work experience required.
• Proficiency in computer operations and ability to navigate multiple software applications is essential.
• Strong troubleshooting skills for basic technical issues preferred.

Responsibilities

• Schedule, cancel, and confirm patient appointments.
• Respond to non-scheduling inquiries and route calls appropriately.
• Collect and maintain accurate patient registration and insurance information.
• Provide one-call resolution whenever possible to enhance patient experience.
• Assist with training initiatives for new hires.

Skills

Interpersonal communication skills

Independence

Computer operations

Time management

Education

High School Diploma or Equivalent (GED)

Job description

Why consider this job opportunity

• Salary starting at $15.25 per hour, with higher rates available based on relevant experience
• Shift differential of $2.00 per hour for evening hours
• Comprehensive healthcare benefits available from day one, including vision and dental coverage
• Opportunity for career advancement within a collaborative and supportive work environment
• Work from home with a focus on patient access and care
• Commitment to diversity and inclusion within the workforce

Responsibilities

• Schedule, cancel, and confirm patient appointments while ensuring alignment with physician-specific guidelines
• Respond to non-scheduling inquiries and route calls appropriately
• Collect and maintain accurate patient registration and insurance information
• Provide one-call resolution whenever possible to enhance patient experience
• Assist with training initiatives for new hires and prioritize daily work assignments

Qualifications

• High School Diploma or Equivalent (GED)
• Minimum of 1 year of related work experience
• Proficiency in computer operations and ability to navigate multiple software applications
• Strong interpersonal communication skills
• Ability to work independently and manage time effectively

Preferred Qualifications

• Familiarity with medical terminology to enhance communication in a healthcare environment
• Experience in a customer service role within the healthcare industry
• Strong troubleshooting skills for basic technical issues

#HealthcareServices #RemoteWork #PatientCare #CareerGrowth #CustomerService

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