Patient Connection Specialist Atrium Health Charlotte Call Center FT

Atrium Health; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider in Charlotte, NC is seeking a Patient Connection Specialist to manage patient calls and appointment scheduling. The ideal candidate will have a high school diploma and experience in a medical setting. Strong communication and clerical skills are essential. This position offers the opportunity to work in a supportive health care environment.

Qualifications

• Experience in a medical office or healthcare setting.
• Experience in appointment scheduling.
• Medical, secretarial, and/or customer service experience required.

Responsibilities

• Answer inbound and outbound calls efficiently.
• Schedule appointments for clinicians.
• Contact patients for appointment reminders.

Skills

Clerical support

Appointment scheduling

Communication skills

Customer service

Education

High School Diploma or GED

Associates degree in healthcare related field

Job description

Patient Connection Specialist Atrium Health Charlotte Call Center FT

Job information

Job Description:

Patient Connection Specialist Atrium Health Charlotte Call Center FT from the Company Atrium Health, located in the city Charlotte, NC (Yorkmount area) in the country United States. This job opening is open to job seekers who have the latest education / graduate Bachelor Degree.

Job Responsibility:

Overview

Provides clerical support services in all areas of expertise and knowledge. Assists one or more groups of physicians, advanced clinical practitioners, providers, clinical, and non-clinical team members. Ensures competent and accurate appointment scheduling while maintaining the efficient flow of all incoming and outbound calls.

Essential Functions

• Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
• Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
• Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed. Cancels and reschedules appointments as needed.
• Takes requests for refills, labs and test results, if required. Assists with patient message call backs and prescription refill questions.
• Organizes, expedites and follows-up on any paperwork related to patient care.
• Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
• Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.

Physical Requirements Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly.

Education, Experience and Certifications

High School Diploma or GED required; Associates degree in healthcare related field preferred. Medical, secretarial, and/or customer service experience required. 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred.

Closed Date : 2025-10-29