Patient Concierge - MSK - Clinton, NJ

St. Luke’s University Health Network; Washington (NJ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Job summary

St. Luke's University Health Network is seeking a Patient Concierge to deliver exceptional patient experiences and support services in clinical settings.

You will help with check-in/check-out, scheduling, and patient inquiries while maintaining a compassionate, compliant, and efficient environment for patients and staff.

Qualifications

• High School diploma or equivalent required.
• Minimum one year of practice-based experience in a healthcare setting preferred.
• Customer service experience preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all interactions.
• Performs clerical tasks: check-in/check-out, scheduling, real-time eligibility, registration and MyChart education.
• Provides waiting room concierge service and assists with kiosk check-in and payments.

Skills

Excellent communication

Facilitation

Time management

Customer service

Compassion

Education

High School diploma or equivalent

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.JOB DUTIES AND RESPONSIBILITIES:Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactionsPerforms clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in processFacilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxesSupports other practice-based team members by promptly addressing in-basket clerical pool messagesPartners with Access Center Patient Engagement Partners to address time-sensitive scheduling requestsPromptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiriesMaintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departmentsPHYSICAL AND SENSORY REQUIREMENTS:Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push carts with supplies up to 30 pounds. Occasionally push wheelchairs with patients weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.EDUCATION:High School graduate or equivalent required. Preference given to graduates of administrative training programs.TRAINING AND EXPERIENCE:Minimum one year practice-based experience or in a similar healthcare setting preferred. Customer Service experience preferred.Competencies required:Excellent communication, facilitation, and presentation skillsFocused on complianceDemonstrates continuous growthQuality-drivenService-orientedExcels at time managementAbility to communicate to patients concisely and clearlyAbility to listen, express compassion and empathy, and communicate with a patient centric mindsetMINIMUM - MAXIMUM COMPENSATION PAY RANGE:$16.65 - $24.98St Luke’s University Health Network is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education. We will meet minimum wage or minimum of the pay range (whichever is higher) based on state requirements.BENEFIT OFFERINGS:St. Lukes offers comprehensive health, dental, vision, short term and long term disability, life insurance, generous PTO, sick leave and professional development opportunities. Join us to experience a supportive workplace with a focus on your growth and well-being.Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!St. Luke's University Health Network is an Equal Opportunity Employer.