Patient Concierge & Front Desk Specialist

Genesis HealthCare, Inc.; North Ravenswood (WV); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

401K

Paid Time Off

Prescription/Telehealth access

Job summary

Genesis HealthCare, Inc. is seeking a friendly receptionist to greet patients and visitors, answer calls, and support daily front-desk operations at our West Virginia location in North Ravenswood. You will handle mail, maintain patient/resident rosters, and assist with clerical tasks to ensure smooth site operations.

Required are a high school diploma, excellent communication skills, and proficiency with Google Docs, Sheets, and Slides. English fluency is essential for patient care and safety.

Qualifications

• High school degree or equivalent is required.
• Must be able to read, write, speak and understand the English language to ensure the safety and well-being of our patients and visitors and respond to their medical and physical needs.
• Excellent communication skills are required.
• Must be proficient with Google; Docs, Sheets, Slides.

Responsibilities

• Answer all incoming calls professionally and courteously and redirect them appropriately.
• Warmly welcome, greet and direct patients, visitors, and guests.
• Coordinate outgoing and incoming mail.
• Maintain current lists of patients/residents by name/room number and employees by names/phone extension.
• Order supplies and performs other clerical duties as assigned.

Skills

Excellent communication skills

Education

High school diploma or equivalent

Tools

Google Docs

Google Sheets

Google Slides

Job description

Genesis HealthCare, Inc. is seeking a friendly receptionist to greet patients and visitors, answer calls, and support daily front-desk operations at our West Virginia location in North Ravenswood. You will handle mail, maintain patient/resident rosters, and assist with clerical tasks to ensure smooth site operations.

Required are a high school diploma, excellent communication skills, and proficiency with Google Docs, Sheets, and Slides. English fluency is essential for patient care and safety.