Patient Concierge & Front Desk Coordinator

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 57,399 - 71,347; Full time

Job summary

The University of California - San Diego Medical Centers is seeking a Front Desk Coordinator to serve as the point of contact for patients in the clinic. Under general supervision, the role includes greeting patients, processing co-pays, scheduling appointments, and handling authorizations and referrals.

The ideal candidate has at least three years in front desk or scheduling in healthcare, knowledge of insurance verification, cash handling, and strong communication.

Qualifications

• Three (3) years minimum related experience incl. one (1) year front desk/receptionist and scheduling in health care.
• Proven experience with insurance and authorization verification.
• Prior cash handling experience.
• Knowledge of third party payors including federal, state, and private health plans.
• Demonstrated knowledge of medical terminology.
• Ability to work in an interactive environment with excellent customer service in person and over the phone.
• Strong written and verbal communication; articulate complex ideas clearly.

Responsibilities

• Greet patients and serve as a point of contact in the front office.
• Process co-pays and manage appointment scheduling.
• Handle authorizations and referrals as needed.
• Assist physicians, staff, and ambulatory care service managers as required.

Skills

Front desk experience

Appointment scheduling

Insurance verification

Cash handling

Medical terminology

Customer service

Communication skills

Job description

The University of California - San Diego Medical Centers is seeking a Front Desk Coordinator to serve as the point of contact for patients in the clinic. Under general supervision, the role includes greeting patients, processing co-pays, scheduling appointments, and handling authorizations and referrals.

The ideal candidate has at least three years in front desk or scheduling in healthcare, knowledge of insurance verification, cash handling, and strong communication.