Patient Concierge & Data Entry (AM Shift)

Towne Park LLC; Bryn Mawr (PA); On-site; USD 20,000 - 29,000; Full time

Job summary

The Greeter Service Ambassador at Towne Park LLC welcomes and assists patients and guests in a friendly, efficient manner, guiding inquiries and directions while entering patient information into the hospital database and protecting privacy per HIPAA standards.

This role requires strong communication, data-entry familiarity, and customer service experience, with an 18 USD hourly base pay and a 5am–1pm Monday–Friday schedule.

Qualifications

• Education: High school diploma or GED.
• Must be at least 18 years of age and able to pass criminal background and drug screen.
• Work experience: 1–3 months related experience or training; OR equivalent combination of education and experience.
• Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone and surveillance system.
• Ability to read, speak and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to understand 24 hour and military time systems.
• Ability to perform general typing and basic computer skills.
• Ability to prioritize tasks and remain calm in stressful situations.
• Must have strong communication skills.
• Must have familiarity with data entry.
• Must understand phone etiquette.
• Must understand HIPAA requirements as they pertain to handling sensitive patient information.
• Customer service experience preferred.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients.
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis.
• Enters confidential personal patient information into hospital database to register them for their service.
• Delivers messages, items and/or amenities as requested.
• Ensures that patient and business confidentiality is maintained at all times.

Skills

Communication skills

Data entry familiarity

HIPAA knowledge

Customer service experience

English proficiency

Education

High school diploma or GED

Tools

Telephone systems

Two-way radios

Surveillance system

Job description

The Greeter Service Ambassador at Towne Park LLC welcomes and assists patients and guests in a friendly, efficient manner, guiding inquiries and directions while entering patient information into the hospital database and protecting privacy per HIPAA standards.

This role requires strong communication, data-entry familiarity, and customer service experience, with an 18 USD hourly base pay and a 5am–1pm Monday–Friday schedule.