Greeter-(Bryn Mawr Hospital)

Towne Park LLC; Bryn Mawr (PA); On-site; USD 20,000 - 29,000; Full time

Job summary

The Greeter Service Ambassador at Towne Park LLC welcomes and assists patients and guests in a friendly, efficient manner, guiding inquiries and directions while entering patient information into the hospital database and protecting privacy per HIPAA standards.

This role requires strong communication, data-entry familiarity, and customer service experience, with an 18 USD hourly base pay and a 5am–1pm Monday–Friday schedule.

Qualifications

• Education: High school diploma or GED.
• Must be at least 18 years of age and able to pass criminal background and drug screen.
• Work experience: 1–3 months related experience or training; OR equivalent combination of education and experience.
• Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone and surveillance system.
• Ability to read, speak and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to understand 24 hour and military time systems.
• Ability to perform general typing and basic computer skills.
• Ability to prioritize tasks and remain calm in stressful situations.
• Must have strong communication skills.
• Must have familiarity with data entry.
• Must understand phone etiquette.
• Must understand HIPAA requirements as they pertain to handling sensitive patient information.
• Customer service experience preferred.

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients.
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis.
• Enters confidential personal patient information into hospital database to register them for their service.
• Delivers messages, items and/or amenities as requested.
• Ensures that patient and business confidentiality is maintained at all times.

Skills

Communication skills

Data entry familiarity

HIPAA knowledge

Customer service experience

English proficiency

Education

High school diploma or GED

Tools

Telephone systems

Two-way radios

Surveillance system

Job description

About Towne

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover.

Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

For more information, visit www.towne.com and follow us on LinkedIn. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here.

About Towne Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover.

Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

The hourly base pay is $18 per hour.

Work Schedule

The work schedule for this position is 5am until 1pm Monday-Friday.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company's 401k retirement savings plan.
• Eligibility requirements depend on your job classification, length of employment and number of hours worked.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• Seasonal and temporary roles are not eligible for benefits outlined above.

Summary

The Greeter Service Ambassador is responsible for welcoming and greeting patients to the facility in a friendly, efficient and courteous manner. The Greeter Service Ambassador is also responsible for assisting with patient and guest inquiries, directions, and initial questions regarding the facility or services. The Greeter Service Ambassador is also responsible for entering patient information into the hospital database accurately and protects patient privacy through following HIPAA standards. Computer skills and data entry are critical skills for this role.

Essential Functions

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor. – 25%
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. Assists visitors with directions, information and other inquiries. – 25%
• Enters confidential personal patient information into hospital database in order to register them for their service. Delivers messages, items and/or amenities as requested. Ensures that patient and business confidentiality is maintained at all times. – 25%
• Helps to ensure a healthy and safe environment through the sanitization and light cleaning of personal work area using materials provided as needed. – 10%
• Reports all accidents and incidents observed on shift to Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. – 10%
• Transports patients via wheelchair within the facility. – 5%
• The total amount of time for all functions of the job – 100%

Qualifications

• Education: High school diploma or general education degree (GED).
• Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background and drug screen.
• Work Experience: One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
• Knowledge: Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system.
• Ability to read, speak and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to understand 24 hour and military time systems.
• Ability to perform general typing and and/or basic computer skills.
• Ability to prioritize tasks and remain calm in stressful situations.
• Must have strong communication skills.
• Must have familiarity with data entry.
• Must understand phone etiquette.
• Must understand HIPPA requirements as they pertain to handling sensitive patient information.
• Customer service experience preferred.

Scope

Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures.

Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements: Exerting up to 50 pounds of force occasionally, and/or greater than 20 pounds of force frequently to move objects.

Working Environment: The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 5% may be required.

EEO and Diversity

Towne is an affirmative action, equal opportunity and E-Verify participating employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at [e-mail] or [phone]. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the company's record retention practices, and rights you may have under the CCPA.