Patient Concierge

Jefferson Dental & Orthodontics; San Antonio (TX); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Jefferson Dental & Orthodontics is seeking a Front Desk/Patient Concierge to deliver a 5 star patient experience, greet patients, explain visits, handle paperwork, insurance verifications, and appointment scheduling. Cross-trained for basic back-office support to enhance the patient experience.

The role requires excellent communication, organizational skills, and a patient-focused attitude. Full-time hours; benefits include health insurance, vision, PTO, and more.

Qualifications

• High School Diploma or equivalent required.
• Intermediate Microsoft Office proficiency, specifically Excel, Outlook and Word.
• Dental office management experience, especially in a multi-specialty office, highly preferred.
• CPR-BLS, RDA, or other related dental certifications preferred.

Responsibilities

• Provide excellent customer service to patients
• Be the first impression welcoming patients to the office and the final friendly face they see after their visit
• Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned

Skills

Customer service

Communication

Multi-tasking

Team collaboration

Education

High School Diploma or equivalent

Tools

Excel

Outlook

Word

Dentrix

Dolphin

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $13.00 To $16.00 Hourly

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives. Do you want to be a part of our life changing team?

Position Overview:

Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the “first impression” and “final memory” for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.

Core Resposibilities:

• Provide excellent customer service to patients
• Be the first impression welcoming patients to the office and the final friendly face they see after their visit
• Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned

Who We’re Looking For:

• Someone dedicated to going above and beyond to ensure the best customer service and experience
• Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture
• Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

Basic Qualifications:

• High School Diploma or equivalent required
• Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word

Preferred Qualifications:

• Dental office management experience, especially in a multi-specialty office, highly preferred
• Knowledge of Dentrix and Dolphin dental software
• CPR-BLS, RDA, or other related dental certifications

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Position Type/Expected Hours of Work:

Hours vary by location. Full-time five days a week including alternating Saturdays. Two Saturdays a month are mandatory for all team members.

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform this role.

Travel:

Occasional travel to assist alternate locations or training, as needed.

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Review and Agreement:

I have had an opportunity to review and ask questions regarding the duties and expectations of the position. My signature below indicates my commitment to provide excellence in all areas of my job responsibilities.