Patient Community Navigator

The Queen's Health Systems; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Queen Emma Clinic is seeking a Patient Community Navigator to support social determinants of health needs for clinic patients. The role involves building trusting relationships with patients and families, coordinating resources, and performing home visits as needed.

Responsibilities include off-site work in the community and adherence to clinic policies. Must have a valid driver’s license and be able to travel to patient residences as required.

Qualifications

• High school diploma or equivalent required.
• Current BLS/HCP certification required.
• Certified Medical Assistant, Community Health Worker or Patient Navigator preferred.
• Valid U.S. driver’s license and clean driving record required.
• Must comply with fleet safety policy.

Responsibilities

• Supports community health by building trust with patients, families, and providers.
• Coordinates resources and removes barriers related to social determinants of health.
• May perform activities off-site, including home visits to patients.
• Works in alignment with Queen Emma Clinic and The Queen’s Medical Center policies.

Education

High School diploma or equivalent

BLS/HCP certification

Medical Assistant/CHW/Patient Navigator certification preferred

Driver's license current and clean driving record

Fleet Safety Policy compliance

Job description

As a member of the Queen Emma Clinic social work team, the Patient Community Navigator is an extension of our licensed Social Workers assuming delegated tasks following social work consultation. The Queen Emma Clinic is a multi-disciplinary outpatient clinic comprised of Primary Care, Infectious Disease, Psychiatry/Psychology, Podiatry, Endocrinology, and Allergy/Immunology. The Patient Community Navigator coordinates resources and alleviates barriers of social determinant of health needs for the clinic patients.

I. JOB SUMMARY/RESPONSIBILITIES:

• Supports community health by establishing and maintaining trusting relationships with patients, families, and providers to promote health, recovery, resiliency, and wellness.
• Performs activities off-site, in the community, and makes patient home visits as required.
• Performs duties and responsibilities in accordance with policies and procedures and consistent with the goals and objective of the department and The Queen’s Medical Center (QMC).

II. TYPICAL PHYSICAL DEMANDS:

• Essential: stooping/bending, finger dexterity, seeing, hearing, speaking; lifting usual weight of 10 pounds up to 25 pounds.
• Frequent: standing, walking, reaching at and below shoulder level.
• Occasional: sitting, kneeling, climbing stairs, walking on uneven ground, squatting, pushing/pulling usual weight of 10 pounds up to 25 pounds; carrying usual weight of 5 pounds; reaching above shoulder level.
• Operates computer, calculator, copier, facsimile, and telephone.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.
• Must be willing to work both at the QMC and in the community. Work involves extensive off-site activities, including home and community-based visits to patients.
• Must have reliable transportation in order to make visits to sites where patients reside.
• May be exposed to negative responses from patient or family.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High School diploma or equivalent.
• Valid U.S. driver’s license required in accordance with Hawaii state law rules and regulations.
• Driver’s abstract or evidence of good driving record.
• Meet and comply with qualifications set forth in QMC Fleet Safety Policy.
• Medical Assistant, Community Health Worker or Patient Navigation certification preferred.
• Current certification in BLS/HCP required.

B. EXPERIENCE:

• Two (2) years of relevant healthcare/social services experience; or one (1) year of healthcare/social services experience with a Community Health Worker certificate.
• Previous experience working with individuals with behavioral health and/or substance use issues preferred.
• Prior experience working with the underserved preferred.