Patient Communications Specialist – Front Desk & Switchboard

Unity Health; Searcy (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

Unity Health is hiring a Communications Representative in Searcy, Arkansas. This role involves performing all communications and information desk functions, providing patient-focused customer service, and assisting with patient check-ins and discharge processes. Candidates should possess strong verbal communication skills, attention to detail, and preferably have prior experience in telecommunications and customer service. The position emphasizes teamwork and effective communication in a healthcare environment.

Qualifications

• Must become certified in all Communications Services functions within 1 year of hire.
• Accurately type 25-30 words per minute and pass a clerical examination.
• Previous experience in telecommunication switchboard and customer service preferred.

Responsibilities

• Perform all communications and Information Desk functions.
• Provide excellent patient‑focused customer service.
• Ensure orderly operation of switchboard and information desk functions.

Skills

Strong verbal communication skills

Detail orientation

Good deductive reasoning

Empathy for patients

Education

High School graduate or equivalent

Job description

Unity Health is hiring a Communications Representative in Searcy, Arkansas. This role involves performing all communications and information desk functions, providing patient-focused customer service, and assisting with patient check-ins and discharge processes. Candidates should possess strong verbal communication skills, attention to detail, and preferably have prior experience in telecommunications and customer service. The position emphasizes teamwork and effective communication in a healthcare environment.