Patient Communication Representative- MPU team

Avature; Los Angeles (CA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A renowned health organization in Los Angeles is hiring for a flexible hybrid role focused on providing exceptional patient services. The ideal candidate must possess outstanding communication skills, flexibility, and experience in high-volume environments. Responsibilities include guiding callers, utilizing the Electronic Medical Records system, and ensuring a high level of customer service.

Qualifications

• Exceptional customer-focused critical thinker.
• Ability to work well with minimal supervision.
• Experience in high-volume environments.

Responsibilities

• Provide high-level patient services via phone.
• Utilize Electronic Medical Records system.
• Guide callers to appropriate clinics/services.

Skills

Customer service

Communication skills

Multi-tasking

Analytical skills

Interpersonal skills

Flexibility

Job description

Press space or enter keys to toggle section visibility

Work Location: Irwindale, CA, USA

Onsite or Remote

Flexible Hybrid

Work Schedule

Monday - Friday, 10am - 7pm

Posted Date

07/25/2025

Salary Range: $30.47 - 47.85 Hourly

Employment Type

Duration

Indefinite

Job #

25572

Primary Duties and Responsibilities

Make a significant contribution to a world-class health organization. Help maintain our reputation for outstanding patient and customer satisfaction. Experience a high level of personal and professional rewards. UCLA Health is looking for you to provide high-level patient services over the telephone for assigned practices or service areas. You will serve as the initial point of contact, guiding callers to the appropriate clinic/service. This involves utilizing our Electronic Medical Records system to communicate patient care and schedule appointments effectively and efficiently. You must maintain a high level of customer service, sense of urgency, reliability, data entry, active listening, and proper phone etiquette. You will be required to float and multi-task varying assignments based on departmental needs. UCLA Health is a renowned health system with award-winning hospitals and numerous primary care, specialty, urgent care, and ancillary locations throughout Los Angeles, including the David Geffen School of Medicine. We are LA’s trusted provider of exceptional, compassionate patient care and a destination for top medical treatment. If you're seeking greater challenge and fulfillment, you can at UCLA Health. Salary range: $29.53-$46.37 Hourly. Salary is budgeted and based on departmental equity. This position is a Flex Hybrid role.

Job Qualifications

We’re seeking an exceptional, customer-focused critical thinker with:

• Flexibility to work various hours and assignments based on operational needs
• Positive attitude towards work assignments and changes within UCLA Health
• Outstanding communication, interpersonal, multi-tasking, and analytical skills
• Ability to work well with minimal supervision in a high-volume environment
• Experience working with diverse populations (patients, staff, physicians)
• Proven ability to remain composed and professional under difficult situations with a strong team approach
• Proficiency in PC applications and Windows systems
• Knowledge of phone systems and technology
• Ability to recognize and respond to emergency/high-priority situations
• May be subject to skills testing
• Must reside in CA or be willing to relocate