Patient Collections/CCO Specialist

Hanger, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Hanger, Inc. is looking for a Patient Collections/CCO Specialist to work in a call center environment. This role requires managing collections, maintaining databases, and resolving outstanding invoices. With an emphasis on customer relations, the ideal candidate will have medical collections experience and excellent communication skills.

Benefits

Competitive Compensation Packages

8 Paid National Holidays

401k Savings and Retirement Plan

Medical, Dental, and Vision Benefits

Flexible Work Schedules

Qualifications

• 2 years of medical collections experience required.
• Experience in a medical office preferred.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Manages collections in a call center environment.
• Resolves outstanding invoice problems.
• Ensures compliance with collection regulations and policies.

Skills

Communication

Organizational skills

Customer service

Education

High school diploma

Associate degree

Tools

EMR systems

Windows based office technologies

Job description

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Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Patient Collections Specialist for the Centralized Collections Office (CCO) - Remote ensures collections in a call center environment for services provided is accurate, timely and fully documented, from a Centralized Collections Office. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs. Provide strict adherence to adjustment, refund and write-off policies/procedures as outlined in Hanger Clinics Standard Operating Procedures. Work hours: 7:00 am - 5:00 pm CT

Your Impact

• Answers in-bound collection calls.
• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
• Resolves outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources.
• May place calls or send messages to those with unresolved issues.
• Review and monitor assigned encounters and all applicable collection reports
• Reviewing open encounters for collection efforts
• Managing collection calls and/or on-line resources in a professional manner while keeping and improving customer relations
• Resolves billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency and discuss them with management
• Provide timely follow-up
• Mail correspondence to customers to encourage payment of delinquent accounts
• Effective communication with Patient Care Clinics related to collection efforts
  
  

Minimum Qualifications

• 2 years of medical collections experience.
• 2 years office administrative experience.
• High school education or equivalent.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Associate degree preferred.
• Experience in a medical office preferred.
• Experience with EMR systems (NextGen and/or OnBase) preferred.
• Ability to key 40 words per minute with accuracy preferred.
  
  

Additional Success Factors

• Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will be large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.
• Ability to work with physically challenged individuals.
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues.
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology (CPT, ICD-10, HCPCS, modifiers, coding and documentation guidelines) for private payer, state and federal plans including coding, billing and reimbursement protocols.
• Proficient computer skills including Windows based office technologies (ex. Word, Excel, PowerPoint), e-mail and automated billing systems.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
• Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.
• Proficiency with basic math and accounting skills.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.
  
  

Pay range of $17.75 to $24.00 + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
  
  

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HRC

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitals and Health Care

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