Patient Care Technician I/II, Med Tele/Float, Per Diem

UMass Memorial Health; Clinton (MA); On-site; USD 15,000 - 25,000; Part time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health in Clinton, Massachusetts seeks a Patient Care Technician I to assist in patient care activities under the direction of a licensed clinician. Responsibilities include vital sign measurements, patient assistance with daily activities, and maintaining a safe care environment.

Ideal candidates will have a high school diploma and Basic Life Support certification. The position offers competitive hiring range of $15-$24.49 per hour and various shifts.

Qualifications

• Minimum of a high school education or GED.
• Basic Life Support certification within 30 days of employment.
• Basic medical terminology knowledge.
• Ability to remain calm in stress or emergency situations.

Responsibilities

• Provides clear, timely communication to the RN regarding observations.
• Participates in maintaining a safe environment.
• Assists patients with daily living activities.
• Takes and records vital signs and measures patients’ height and weight.

Skills

Basic Life Support certification

Basic medical terminology knowledge

Ability to communicate in English

Basic computer skills

Education

High school education or GED

Job description

Exemption Status: Non-Exempt

Hiring Range: $15.00 - $24.49

Schedule Details: Holidays – One Major Summer Holiday; Holidays – One Major Winter Holiday; Weekends – Every Fourth Weekend

Scheduled Hours: Mixed 8‑hour shifts

Shift: 4 – Mixed Shift, 8 Hours (United States of America)

Hours: 0

Cost Center: 24070 – 0224 Med Surg Unit

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Patient Care Technician I

Under the direction of the appropriate licensed clinician, the Patient Care Technician I performs a variety of patient care activities and receives workplace education and training to assist members of the healthcare team in the care of patients.

Responsibilities

• Provides clear, timely communication to the RN regarding observations and changes seen in patients (e.g., changes in skin condition, vital signs, and/or mental status).
• Provides constant observation of high‑risk patients as assigned by the Resource Nurse or designee.
• Participates in the development and maintenance of a safe environment; utilizes interventions to de‑escalate patients and, if unsuccessful, participates in restraints in accordance with training and education as directed.
• Assists patient with daily living activities such as personal hygiene, ambulating, meals, and nourishment.
• Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work‑related activities.
• Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
• Takes and records vital signs (temperature, pulse, respiration, blood pressure, pulse oxymetry) and measures and records patients’ weight and height.
• Performs EKGs, Point‑of‑Care (POC) tests and bladder scanning; collects, labels, and prepares specimens for transport to the lab.
• Performs other selected unit‑specific procedures (e.g., battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients, proper storage of supplies).
• Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing emotional support, and cleaning equipment and supplies after treatment or procedure.
• Observes, measures, and records oral food and fluid intake; refills tube feeding bags as directed; empties and records output from sources such as Foley catheter, ostomy appliances, and drainage systems; performs ostomy care on established ostomate patients as directed.
• Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaching all interactions with the intention of building positive rapport and relationships.
• Provides respectful, culturally and age‑appropriate communication with patients, staff, family, visitors, and others.
• Replenishes patient and unit supplies and equipment as needed.
• Requests assistance from identified resources when more direction is needed.
• Keeps current with hospital and unit changes by reading communication boards, bulletin boards, posted notices, and responding to UMMHC e‑mails on a regular basis.

Qualifications

• Minimum of a high school education or GED.
• Basic Life Support certification within 30 days of employment (required).
• Ability to read, write, and communicate in English clearly and concisely.
• Basic computer skills.
• Basic medical terminology knowledge.
• Ability to remain calm when under stress or in emergency situations.
• Equivalent combination of education and experience may be substituted when certification, licensure, or registration is not required.

Patient Care Technician II

Under the direction of the appropriate licensed clinician and in keeping with unit‑specific standards, the Patient Care Technician II provides patient care to meet the personal needs and comfort of patients and assists members of the healthcare team. To become a PCT II, a caregiver must meet the full competencies outlined by the Nursing Professional Practice and precept new Patient Care Technicians.

Responsibilities

• Provides clear, timely communication to the RN regarding observations and changes seen in patients (e.g., changes in skin condition, vital signs, and/or mental status).
• Provides constant observation of high‑risk patients as assigned by the Resource Nurse or designee.
• Participates in the development and maintenance of a safe environment; utilizes interventions to de‑escalate patients and, if unsuccessful, participates in restraints in accordance with training and education as directed.
• Assists patient with daily living activities such as personal hygiene, ambulating, meals, and nourishment.
• Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work‑related activities.
• Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
• Takes and records vital signs (temperature, pulse, respirations, blood pressure, pulse oxymetry) and measures and records patients’ height and weight.
• Performs EKGs, performs Point‑of‑Care (POC) tests and bladder scanning according to hospital standards; collects, labels, and prepares specimens for transport to the lab.
• Phlebotomy in certain locations.
• Performs other selected unit‑specific procedures such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients, and proper storage of supplies.
• Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines; utilizes sterile technique when indicated; helps position patient and provides emotional support; cleans equipment and supplies after treatment or procedure.
• Observes, measures, and records oral food and fluid intake; sets up full‑strength tube feeding solutions and refills tube feeding bags as directed; empties and records output from sources such as Foley catheter, ostomy appliances, and drainage systems; performs ostomy care on established ostomate patients as directed.
• Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaching all interactions with the intention of building positive rapport and relationships.
• Provides respectful, culturally and age‑appropriate communication with patients, staff, family, visitors, and others.
• Replenishes patient and unit supplies and equipment.
• Requests assistance from identified resources when more direction is needed.
• Keeps current with hospital and unit changes by reading communication boards, bulletin boards, posted notices, and responding to UMMHC e‑mails on a regular basis.
• Has the ability to precept new Patient Care Technicians.

Qualifications

• Minimum of a high school education or GED.
• Current Basic Life Support certification.
• Demonstrated competency attainment in the Patient Care Technician I level, with a minimum of 800 hours and at least 6 months as a PCT I.
• Prior inpatient/outpatient care experience or clinical care training.
• Ability to read, write, and communicate in English clearly and concisely.
• Medical terminology knowledge.
• Computer skills.
• Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization, and provide exceptional service to patients.
• Proven problem‑solving abilities for routine situations.
• Ability to remain calm when under stress or in emergency situations.
• Equivalent combination of education and experience may be substituted when certification, licensure, or registration is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.