Patient Care Technician- Bryan Heart Improvement

Bryan Health; Lincoln (NE); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a compassionate and detail-oriented individual to assist with patient care and administrative tasks. In this role, you will support licensed healthcare professionals by managing patient flow, documenting interactions, and ensuring a high standard of care. This position offers a unique opportunity to contribute to the well-being of patients while working in a collaborative environment. If you are dedicated to providing exceptional service and have a passion for healthcare, this is the perfect role for you.

Qualifications

• High School diploma and active CNA credential required.
• Six months of CNA experience preferred.

Responsibilities

• Assist healthcare providers with patient care and clerical tasks.
• Document patient interactions and maintain confidentiality.
• Coordinate with RN for patient care beyond practice scope.

Skills

Patient care

Clerical tasks

Data entry

Communication

Organizational skills

Education

High School diploma or equivalency

Certified Nursing Assistant (CNA)

Tools

Electronic Health Records (EHR)

Job description

GENERAL SUMMARY:

Responsible for assisting the Licensed Healthcare Provider (Physician, APRN, PA) and nurses with patient care, clerical, environmental and organizational tasks. Supports remote clinic sites with data entry and chart completion in the EHR. Collaborates with other staff to achieve quality patient care and customer service goals. Works under the direction of a Registered Nurse.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Performs patient care and assists provider(s) with examinations and procedures to serve the medical needs of patients, as assigned.

3. *Facilitates flow of patients in accordance with appointment time to avoid delays for the provider and undue waiting for patients.

4. *Greets and rooms patients; taking vital signs, updating patient history and medications, preparing patient for examination/procedures, as assigned.

5. *Rooms patients via EHR status indicator for outstate clinics and enters clinical documentation and results received from clinic, as assigned.

6. *Assists patients in pursuing preauthorization for PCSK9 inhibitor and other medications based on protocol, as assigned.

7. *Documents patient interactions, results, patient questions/concerns and medication changes, in a timely manner.

8. *Responds to calls from patients, pharmacies, hospitals, nursing homes, and other medical offices by use of telephone and computer in a timely manner, as assigned.

9. *Refers all physician telephone orders to a licensed professional.

10. *Coordinates with assigned RN to provide care that is beyond practice scope; including triage of patient follow up, patient teaching, and abnormal test result communication.

11. *Organizes medications sample storage and checks for outdates; pulls sample medications refills for provider per protocol.

12. *Keeps rooms stocked, clean and ready for use; assists with ordering supplies as needed.

13. *Complies with HIPAA and maintains confidentiality in matters related to patient, family, staff, and providers.

14. * Provides care in a non-judgmental, compassionate, non-discriminatory manner remaining sensitive to the patient's diversity, autonomy, dignity, and rights.

15. *Responds appropriately to urgent /emergent situations and maintains compliance with OSHA and safety plan.

16. Notifies RN or Team Leader of problems/incidents related to staff or patients in a timely manner.

17. Participates in meetings related to performance improvement, electronic health record enhancements, and day-to-day operations, as assigned.

18. Manages work hours, supplies, and other clinical costs in line with fiscal responsibility and budget.

19. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

20. Participates in meetings, committees and department projects as assigned.

21. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High School diploma or equivalency required. Active Nebraska Certified Nursing Assistant (CNA) credential required. Six (6) months CNA experience preferred. Nebraska Medication Aide Registry preferred. If not currently on the Nebraska Medication Aide Registry, completion within six (6) months of hire is required.