Patient Care Technician - 9 West Unit - FT

Carilion Clinic; Roanoke (VA); On-site; USD 24,000 - 34,000; Full time

Job summary

Carilion Clinic is seeking a Patient Care Technician for the 9 West unit in Roanoke, VA. This full‑time role covers the Evening/Night shift with every other weekend and rotating holidays. You will perform nursing care, monitor vital signs, assist with daily living activities, and help coordinate patient flow.

A $7,500 sign-on bonus is available for external candidates meeting guidelines. The 9 West unit handles orthopedic spine and joint procedures and supports trauma and other surgical

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Prior direct patient care preferred.
• Licensure: Certified Nursing Assistant preferred; required in some facilities.
• Life Support: AHA BLS-HCP within 6 months of hire.
• Other Minimum Qualifications: Effective interpersonal, communication, and teamwork skills.
• Must complete mandatory orientation classes during daytime hours, 8am–5pm for the first 2 weeks.

Responsibilities

• Provide nursing care including vitals, basic care, and activities of daily living.
• Transport patients, supplies, and equipment within the facility.
• Assist with registration, patient flow, and unit coordination to ensure safe care.
• Support unit huddles, governance activities, and quality improvement initiatives.

Skills

Interpersonal skills

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Employment Status

Full time

Shift

Evening/Night (United States of America)

Facility

1906 Belleview Ave SE - Roanoke

Requisition Number

R162816 Patient Care Technician - 9 West Unit - FT (Open)

How You’ll Help Transform Healthcare

As a part of the patient care team, you'll experience an environment defined by a deep commitment to your personal well-being and professional development. This is a great opportunity start your health care career journey, within a setting renowned for clinical excellence.

You will provide nursing care that includes taking the patient's blood pressure, checking their oxygen levels and temperature, as well as assisting patients of all sexes and genders with bathing, meals, toileting, ambulation, and other basic needs. The Patient Care Tech/Nursing Assistant role can include one-on-one care of patients on suicide or safety precautions.

9 West – This 27 bed unit certified in Advance Hip and Knee from the Joint Commission, is the primary Surgery unit for elective Orthopedic spine and joint procedures. They serve as the alternate unit for trauma, neurosurgery, urology and other surgery and medicine patients.

This position is full time, working the night shift with every other weekend and rotating holidays.

A $7,500 sign‑on bonus is available when external candidate meets applicable guidelines.

As part of the health care team, the Patient Care Technician performs basic clerical and technical clinical services relating to the care, cleanliness, safety, and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care.

• Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff.
• Transports patients, supplies, specimens, equipment, etc. within the facility.
• Contributes to Carilion Clinic’s performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Participates in unit quality surveillance activities
• Actively participate in unit shared governance and/or organization councils/committees
• May lead unit huddle; participate in IDR's (unit based interdepartmental patient rounds)
• Provides support for department/unit staff scheduling, including covering lunch assignments.
• Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with customer service in way-finding, answering phones, making meaningful connections with patient and visitors
• Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs
• Leads streamlined, timely and comprehensive admission, transfer, and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission
• Welcomes and assists patients and visitors; assists with registration. Serves as "face" of the unit; role models service excellence behaviors at all times.
• Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients, visitors, physicians, and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately
• Monitors cleanliness of the waiting and break rooms, and performs safety/environmental rounds on unit and with multidisciplinary team members
• Participates in the sitter process (if competencies appropriate).
• Assists with maintaining regulatory compliance. (refrigerator, glucose meters, equipment room storage, assisting with code cart checks as assigned etc
• May be responsible for phlebotomy (competency appropriate)
• May conduct nonsterile wound care dressings (competency appropriate)
• May replace and remove saline locks (competency appropriate)
• May do colostomy bag changes (competency appropriate)

Job Scope

May be required to support multiple nursing units. Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public. Maintains patient, staff and customer confidentiality. If assigned to perform patient care tasks, must demonstrate knowledge of the principles of growth and development through the life span, possess the ability to recognize and report data reflective of the patient’s status, interpret the appropriate information needed to identify each patient’s requirements relative to his or her age and specific needs, and provide the care needed as described in departmental policies and procedures. May be required to sit with patients on suicide precautions or confusion. Ability to perform responsibilites in a fast‑paced environment, requiring use of prioritization and time mangement skills. May be exposed to infectious diseases, biohazardous and hazardous materials, including regulated medical wastes, and combative patients. Prolonged periods of sitting, visualizing computer screen and using keyboard may be necessary. May be required to work at multiple Carilion facilities.

Organizational Responsibility: Functions as a key member of the health care team and performs tasks as delegated by licensed staff.

Communication: Interacts with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public.

Confidentiality: Maintains patient, staff and customer confidentiality.

Financial Responsibility: Suggests cost containment initiatives in immediate work unit/department. Judgment: High probability that errors in work are detected.

Physical Demands/Hazards: May be exposed to infectious diseases, biohazardous materials and combative patients. Physical requirements include lifting, prolonged periods of standing, bending, pushing, pulling, reaching, and walking.

Job Responsibilities: Work is performed in patient care environment and is often fast‑paced, requiring use of prioritization skills.

Compliance: Follows set guidelines and procedures in the execution of daily tasks. Work is reviewed by others to ensure compliance goals are met.

Age-specific Responsibilities: Demonstrates knowledge of the principles of life span growth and development. Observes and documents data reflective of the patients’ status, interprets the appropriate information needed to identify each patient’s requirements relative to his or her age and specific needs, and provides the care needed as described in departmental policies and procedures.

Successful candidate MUST BE able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first 2 weeks. These classes are mandatory!

What We Require

Education: High school diploma or equivalent education required.

Experience: Previous experience in direct patient care preferred.

Licensure, certification, and/or registration: Certified Nursing Assistant preferred. If employee is working in a critical access facility, a Certified Nursing Assistant is required.

Life Support: AHA BLS-HCP required within 6 months of hire.

Other Minimum Qualifications: Effective interpersonal, communication, and teamwork skills required. Must successfully complete orientation and competency validation for position.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Compensation Range

$17.39 - $24.35

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Benefits, Pay And Well-being At Carilion Clinic

Carilion understands the importance of prioritizing your well‑being to help you develop and thrive. That’s why we offer a well‑rounded benefits package, and many perks and well‑being resources to help you live a happy, healthy life – at work and when you’re away.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.