Patient Care Technician (12198)

Baltimore Crisis Response, Inc.; Baltimore (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Insurance (Medical, Dental, Vision)

403(b) Retirement Plan

Generous PTO (Vacation, Sick, Personal

Holidays

Tuition Reimbursement & Professional •

Job summary

CarePoint Response, Inc. in Baltimore, MD is seeking a compassionate Patient Care Technician to support nursing staff and deliver direct patient care in a fast-paced behavioral health setting.

You will monitor and record vital signs, assist with daily living activities, perform phlebotomy, collect specimens, and document care in Electronic Health Records while upholding HIPAA, safety protocols, and patient confidentiality. Shifts are 11:00PM-7:00AM, PRN.

Qualifications

• High School Diploma or GED required.
• Completion of an accredited PCT or CNA program required.
• Current BLS/CPR certification (AHA preferred).

Responsibilities

• Monitor and record vital signs (blood pressure, temperature, pulse, respiration).
• Assist patients with personal hygiene, mobility, feeding, and transfers.
• Perform phlebotomy and collect specimens.
• Document care and observations in EHR.
• Respond to patient call lights and needs promptly.
• Uphold safety, health, and facility protocols.

Skills

Communication

Compassionate care

Interpersonal skills

HIPAA knowledge

Bilingual (plus)

Education

High School Diploma or GED

PCT or CNA program

BLS/CPR certification

Tools

Electronic Health Records (EHR/EMR)

Job description

Patient Care Technician

Baltimore, MD

$18.00-$24.00 Hourly

PRN| Shifts: 11:00PM-7:00AM| Monday- Friday

Help Clients Begin Their Path to Recovery.

Provide behavioral health and substance use counseling services that support clients during treatment, including assessment, counseling, and care planning.

About Us

CarePoint Response, Inc. (CPR) is a nonprofit organization providing behavioral health crisis response services in Baltimore, including telephone crisis support, mobile crisis response teams, residential crisis services, and medical detoxification services. Since 1992, CPR has provided behavioral health crisis intervention and substance use treatment services for individuals experiencing mental health or substance use crises in Baltimore.

The Opportunity

We are seeking a compassionate and dedicated Patient Care Technician (PCT) to provide direct patient care and support nursing staff in delivering high-quality healthcare services. In this role, you will assist patients with daily living activities, monitor and record vital signs, collect specimens, perform phlebotomy procedures, and help ensure patient comfort and safety in a fast-paced clinical environment. You will also document patient care in Electronic Health Records (EHR), respond promptly to patient needs, and collaborate with nurses and healthcare professionals to support continuity of care while maintaining all safety, HIPAA, and facility protocols.

Essential Functions

• Monitor and record vital signs (blood pressure, temperature, pulse, respiration).
• Assist patients with personal hygiene, mobility, feeding, and transfers (bed to chair, etc.).
• Perform phlebotomy (drawing blood) and collect specimens.
• Provide emotional support and maintain patient confidentiality (HIPAA).
• Operate and maintain medical equipment (e.g., EKG, blood pressure cuffs, catheters).
• Document care and observations in Electronic Health Records (EHR).
• Respond to patient call lights and needs promptly.
• Uphold all safety, health, and facility protocols.

Qualifications

Education & Credentials: High School Diploma or GED required. Completion of an accredited Patient Care Technician (PCT) or Certified Nursing Assistant (CNA) program required. Current BLS/CPR certification (AHA preferred).

Experience: Minimum of 6 months to 2 years of experience in a hospital, clinical, or patient care setting preferred.

Skills & Requirements

• Strong communication and interpersonal skills with the ability to provide compassionate patient care.
• Knowledge of basic medical terminology and patient care procedures required.
• Ability to safely assist with lifting, transferring, and repositioning patients.
• Experience with Electronic Health Records (EHR/EMR) systems preferred.
• Proficiency with basic computer systems and medical documentation preferred.
• Experience performing phlebotomy, EKGs, or specimen collection preferred.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.
• Bilingual abilities are a plus.

Physical Demands

• Prolonged periods of standing, walking, bending, reaching, and assisting patients throughout the shift.
• Ability to lift, move, and transfer patients safely, including occasionally lifting up to 50 lbs.
• Ability to respond quickly in emergency or high-demand situations.

Why Join CPR

• Make a direct impact in clients’ recovery journey.
• Medical, Dental, and Vision Insurance.
• 403(b) Retirement Plan.
• Generous PTO – Vacation, Sick, Personal, and Holidays.
• Tuition Reimbursement & Professional Development Support.
• Be part of an innovative, mission-driven team transforming behavioral health care.