Patient Care Technician

Kroger Family of Companies; Troy (OH); On-site; USD 23,000 - 24,000; Full time

Job summary

The Kroger Family of Companies is seeking a Patient Care Technician (PCT) to support clinic operations and enhance the patient experience. Under the day-to-day direction of the nurse practitioner/physician assistant, you will perform administrative tasks and help maximize patient flow.

Responsibilities include greeting patients, maintaining the clinic, processing registrations and payments, collecting insurance information, and entering data into the EHR.

Qualifications

• High School Diploma or GED required.
• Basic computer skills and proficiency with common software.
• Strong communication and organizational abilities.
• Experience in fast-paced customer service environments preferred.

Responsibilities

• Greet customers and manage front area interactions.
• Clean and organize clinic space and exam rooms.
• Answer questions following HIPAA guidelines and consult with provider.
• Utilize scheduling and patient queue systems to manage flow.
• Register patients and log insurance information in the EHR.
• Collect payments and verify patient identity.
• Scan documents and prepare specimens for transport when needed.
• Escort patients to exam rooms and document chief complaints.
• Record vital signs and medical history in the EHR.
• Provide guidance on registration, wait times, and services.
• Answer phones and perform daily patient callbacks as required.
• Assist with off-site events and weekly supply orders.
• Travel to designated clinics if float; assist provider with specimen collection when appropriate.

Skills

Computer skills

Administrative skills

Communication skills

Organizational skills

Customer service

Teamwork

Basic math

Education

High School Diploma or GED

Job description

Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES - Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation

• Greet any customers or potential patients while in the front area or near the clinic

• Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection

• Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)

• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow

• Complete the registration process, placing the patient under the respective scheduler book for the provider on duty

• Verify the patient or responsible party's identity using a government-issued source

• Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR

• Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR

• Scanning all appropriate documents or alert the provider if they need to complete the scanning

• Escort the patient to the exam room and determine the patient's chief complaint

• Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies

• Continue to process the patients in the waiting following appropriate clinic flow

• Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods

• Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy

• Participate in and prepare for off-site events as needed

• Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping

• If a float: Travel to designated clinics within a specified geographic area

• Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High School Diploma or GED

Basic computer skills

Excellent administrative, communication, and organizational skill with high attention to detail

Basic math skills (i.e., counting, addition, and subtraction)

Ability to work cooperatively in a fastpaced, teambased environment

Excellent customer service, organizational, and taskmanagement skills

Desired

Any previous experience in retail, customer service, or healthcare

Knowledge of infection control practices

$16.70 - $17.20 per hour