Patient Care Tech (PCT) - Telemetry

Detroit Medical Center; Detroit (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Career development

HSA/FSA

Employee assistance

Employee discounts

Voluntary benefits package

Job summary

The Patient Care Associate (PCA) at DMC Sinai-Grace Hospital in Detroit, MI, joins the patient care services team to deliver direct and indirect support under RN supervision. You will help ensure compassionate care and respond to patient needs with professionalism and empathy.

Responsibilities include assisting with activities of daily living, monitoring patient condition changes, documenting observations, and supporting the care team to maintain safety, privacy, and comfort.

Qualifications

• High school diploma or GED required.
• Graduation from a school of practical nursing or equivalent training.
• Completion of one of the following: Certified PCA/PCT Program; CNA Program; Medical Assistant Program; EMT program; Phlebotomy training.

Responsibilities

• Collaborates with care team to ensure quality of care.
• Performs basic patient care tasks under RN supervision.
• Assists patients with activities of daily living.
• Reports changes in patient condition to the RN.
• Maintains patient confidentiality and privacy.
• Answers phones and greets patients as needed.
• Participates in ongoing training and competency maintenance.
• Performs general clerical duties as assigned.

Skills

Analytical skills

Problem solving

Numerical ability

Interpersonal skills

Reading & writing

Physical stamina

Dexterity

Clerical tasks

Team player

Education

High school diploma or GED

PNA/LPN program graduate

CNA certification

EMT training

Phlebotomy training

Job description

Be the heart of compassionate care in a patient care support role with us! In this vital role, you'll provide essential assistance and comfort to patients, ensuring they receive the best possible experience during their healthcare journey. If you’re dedicated, empathetic, and ready to make a positive impact on patients' lives, we encourage you to become a crucial part of our caring team!

Benefit Statement

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Summary Description

NOTE: Refer to task addenda specific to PCS and OR, attached.

The Patient Care Associate (PCA) is a member of the patient care services team with primary responsibilities for technical, multi-skilled direct and indirect patient care activities. The PCA is assigned to work under the supervision of a registered nurse who delegates tasks based upon patient needs and PCA skills and abilities. The PCA will report all deviations from expected patient parameters to the registered nurse.

• Collaborates and cooperates with care team members to ensure consistency and quality of care and promotes productive employee relations among staff members. Demonstrates an understanding of and commitment to the philosophy and objective of continuous improvement, team work and the mission, vision and values of the DMC.*
• Performs a variety of basic patient care activities under the direction of a registered nurse. Reports changes in patient medical and/or emotional condition to the registered nurse. Assists nursing personnel in responding to various emergency patient situations.*
• Assists patient in activities of daily living by feeding, bathing, toileting and other personal hygiene regimes.*
• Follows all departmental policies, procedures and objectives; continuous improvement initiatives; safety environmental and infection control standards.
• Demonstrates sensitivity to patient comfort and privacy and expresses interest in patient progress. Answers questions from patients and their families and explains procedures and processes within the scope of their training/abilities. Maintains confidentiality. *
• As required by unit needs, performs general clerical duties which may include, but are not limited to, answering telephones and call lights, greeting patients and visitors.*
• Enhances personal growth through participation in workshops, educational programs, in-service meetings and reviewing current literature. Shares joint accountability (with the institution) for maintaining competencies. *
• Performs other tasks as assigned (see task list).*

Qualifications

Minimum Qualifications

• High school diploma or GED.
• Graduation from a school of practical nursing ...OR...
• Completion of one of the following:
• A Certified PCA/PCT Program
• A Certified Nurse Assistant Program or equivalent training.
• A Medical Assistant Program.
• An EMT program.
• A phlebotomy training program.

Skills Required

With six (6) months direct patient care experience, preferred.

• Good analytical and observational problem-solving skills.
• Mathematical ability to perform calculations such as addition, subtraction, multiplication and division etc.
• Ability to adapt to new technologies used in the work environment.
• A high level of interpersonal and verbal skill and team work commitment in order to effectively function as a team member in support of all services delivered on the patient unit and to effectively communicate with patients, their families and other hospital personnel to address customer needs.
• Good reading, writing and comprehension skills in order to understand, effectively communicate and contribute to procedures, processes, orders, methods and standards.
• Physical ability to regularly (80-90% of work time) walk and stand; lift soiled linens and move equipment as necessary; assist patients in repositioning, bed to stretcher transferring, basic activities of daily living and maintenance locomotion requiring lifting (very heavy 60+ pounds), bending, pulling, pushing, standing and walking.
• Visual acuity and manual dexterity.
• Ability to perform routine clerical functions such as answering telephones, taking messages and basic retrieval of computer information.
• Demonstrates willingness to make a meaningful contribution to the work environment as evidenced through behavior and attitude.

Facility Description

DMC Sinai-Grace Hospital is DMC’s largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace’s joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program.

Job: Nursing

Primary Location: Detroit, Michigan

Facility: DMC Sinai-Grace Hospital

Job Type: Full Time

Shift Type: Day