Patient Care Specialist, OTS - Spine - Northern Ohio

Orthofix; Cleveland (OH); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Orthofix is seeking a Bone Growth Therapies Patient Care Specialist to support Territory Managers and distributors with patient education and device in-services. The role emphasizes direct, personal service and timely communication across clinical teams and patients.

You will travel within the assigned Northern Ohio territory to assist with patient fittings, educational meetings, and HIPAA paperwork, while maintaining accurate logs and ongoing patient support.

Formación

• Ability to present to individuals or larger groups.
• Ability to maintain a monthly fitter log with date, time, serial number, and device type.

Responsabilidades

• Provide direct, professional service representing Orthofix.
• Assist with patient fittings.
• Educate patients and staff on benefits of Orthofix stimulation products.
• Explain benefits and patient responsibilities.
• Submit orders and collect required paperwork.
• Handle patient calls and HIPAA‑related information.
• Maintain regular attendance.

Conocimientos

Public speaking

Record keeping

Descripción del empleo

Candidates must currently live in the assigned geography of Northern Ohio

Why Orthofix?

Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world‑class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.

Our global team of over 1,600 employees brings to market highly innovative, cost‑effective, and user‑friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.

Position Summary

The Bone Growth Therapies Patient Care Specialist will assist direct Orthofix Territory Managers, as well as Orthofix Distributors with patient education and device in‑services.

DUTIES AND RESPONSIBILITIES (essential Functions Of Position)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Provide direct, personal, and timely service representing Orthofix in a professional and straightforward manner.
• Assist with Patient Fittings.
• Assist with educational meetings with patients and staff regarding the benefits of the Orthofix stimulation products.
• Discuss the explanation of benefits and patient responsibilities.
• Facilitate paperwork collections for order submissions.
• Field patient phone calls.
• Collect and submit HIPPA-covered information related to orders.
• Regular attendance is required.

Essential Skills, Experience, And Qualifications

• An able to present to individuals or larger groups.
• An able to accurately maintain a monthly fitter log, detailing patient fit, date and time, serial number, and type of device, etc.

Superviosory Responsibilities

• N/A

Physical Demands And Work Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift and transport products to various sites repetitively throughout each day.
• Lifting capacity approximately 20-30 pounds.
• Travel required within territory, by care, about 90%.
• If traveling by car, a valid driver’s license and proof of insurance is required.
• Regular attendance is essential and required.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at‑will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision‑making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.